+ Walt Disney World® A-Z


Affordable Walt Disney World® Vacation


Walt Disney World® A-Z

Updates for March 10, 2010

Brought to you by...

Disney World travel writers John and Donna Gross at WDW!

John and Donna Gross
Authors of "Secrets To An Affordable Walt Disney World® Vacation."

"The Full Mickey - At a Discount!" The Wall Street Journal

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Here you will find our money saving tips to make your visit to Walt Disney World more affordable! We will post your comments, answer your questions and announce the latest changes at the Walt Disney World Resorts and Theme Parks. We will also post updates to our book, Secrets To An Affordable Walt Disney World® Vacation, and bring you the latest news regarding the Disney Company and other attractions in Florida. To add your own message, contact us at johngross@affordabledisney.com.

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A World on Its Knees. Click here for a FREE book of prayers for the people of Haiti and those who are caring for them.

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By the same author:

"100 Prayers of Purity for the Mission of Our Lady of America." The Virgin Mary, Our Lady of America, encourages us to seek Her as our model of purity. The prayers in this book petition God the Father, Jesus, the Holy Spirit, the Blessed Virgin Mary, and the great Saints for the grace we need to lead pure and holy lives. Click here to read the book for FREE.

"Achieving Weight Loss through the Prayers of the Divine Office of the Virgin Mary." True peace with food can only come from establishing a close relationship with God. Click here to read the book for FREE.

"Rosary Meditations: A Bouquet of Roses for Our Lady." Shows the beginner and the highly experienced how to meditate while praying the rosary. Click here to read the book for FREE.

Be sure to check out Father Ron Camarda's "Tear in the Desert." It's one of the most spiritual books I have ever read! Christian Peshken, producer and director, is planning to make a film based on the book.

"To me, today at age 61, all prayer by the humble or highly placed has one thing in common: supplication for strength and inspiration to carry on the best impulses which should bind us together for a better world. Without such inspiration we would rapidly deteriorate and finally perish." Walt Disney (Source: startedbyamouse.com)

And now ... take small children by the hand and enjoy the ride!

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NEW THIS WEEK

WALT DISNEY WORLD

This Day in Disney History

‘Give a Day, Get a Disney Day’ Reaches Goal – 1 Million People Inspired to Volunteer in 2010 through the Disney Parks Program

New ‘La Nouba’ juggler deals in volume at Downtown Disney's Cirque du Soleil

Disney Dream cruise ship pictures

Disney's 'Dumbo' bet - Musical of '41 film a potential B'way hit

Walt Disney World Monthly Calendar

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OUTSIDE WALT DISNEY WORLD

SeaWorld reconsiders whether to return killer whale that drowned trainer to live shows

SeaWorld trainer death: Ex-worker criticizes animal-training oversight

Aloha Friday At Loews Royal Pacific Resort At Universal Orlando Set For Friday, March 19

Dueling Dragons down for Potter prep

International travelers will get hassle relief at OIA

Continental Airlines embraces legroom fee - Airline will let coach customers buy more legroom, matching United, JetBlue

Orlando International Airport ranks No. 1 for low airfares

Picture it: Hogwarts Express revealed at Universal’s Wizarding World of Harry Potter

Come hungry to the Florida Strawberry Festival

Photos: 2010 Strawberry Festival performers

Florida's new and soon-to-arrive cruise ships - photos

Royal Caribbean Oasis of the Seas pictures

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DISNEYLAND CALIFORNIA

Disneyland Resort Calendar

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DISNEYLAND PARIS

This week at Disneyland Paris

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DISNEYLAND TOKYO

What's new at Tokyo Disneyland

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LAS VEGAS

This Week in Las Vegas

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BRANSON, MO

Branson Calendar of Events

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NOTE: News sources remove their articles rather quickly. If you receive a "File Not Found" error message, search the source's archives for the story. Certain news organizations require a free registration to view their articles online.

Resources

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Affordable Disney Mailbag

It's time again to empty the folder filled with unpublished comments we've received from our members and newsletter subscribers. Thank you all for your generous comments.

"Thanks for your wonderful site, I eagerly await each new Disney News email with all the savings! Keep up the good work!" Toasha

"I’m still wondering how I only signed up for one year and let it lapse in the first place!" Don

"Thanks for the heads up, John. As always you are there for your readers with the latest news. Thanks for a wonderful newsletter and looking out for your readers. Your pal William."

"thanks for all of your help. we have used your info since 2000. that year you saved us a minimum of 1500$. keep up the wonderful work." Terry

"We really appreciate your fantastic service. Thank You." Laurie

"I have been a member of this site for years, I love it!!!"

"I love the site and reference it tons! Printed out a lot of the information and used the moneysaving tips. Thanks." Amy

"this will be our third trip to disney using Beth and your website to arrange the vacation!! Beth is a doll and would bend over backwards to help everyone!! Thank you." Joleen

"Thanks, John! I had a regular membership a few years back and it was well worth the money... Thanks so much for compiling all this information! You do an incredible job!!!" Shelly

"Thanks John you are a star. Love the site." Ed

"You have such a wealth of knowledge on Disney I knew you would be the one to ask. Thanks for all the work on the newsletters you do. Keep up the good work." Sheila

"Thank you for all the great information." Lisa

"For both trips, we bought a membership to Affordable Disney. It was a fabulous resource for us. First time around, with a tip from Beth, I booked us into the Courtyard Marriott in Downtown Disney for $20.02 a night. (BEAT THAT!!!)" Valerie

"Hello John, Great site for families like mine. We spent two weeks down there... The site was very helpful and great tips." David

"THANK YOU SOOOOOO MUCH!! You are a life saver!! We always have fun in Orlando." Gena

"I've heard about [you] from a few friends that are disney regulars and this year was our first time going. I will never go without tips from this book again! We had a great time but I will know better next time how to save money and have a great vacation!" Amanda

"I recommend your site to all the nurses at work when they are planning their trips. The site has saved me time AND money!! Thanks." Kate

"I’ve been an affordable Disney reader for a few years now, and would like you to know how much I enjoy leaning back, propping up my feet, and taking a Disney break! We know it will be another few years or so before going back... In the meantime, we’ll keep enjoying the affordable Disney updates and dreaming about our next magical trip. Thanks so much for providing such great information and fun for our family. God bless." Cynthia

"I found you while searching for the best disney information I could find back in 2002. Boy, am I glad I did!!... Thank you so much for getting [me] hooked back up with my membership. I knew I could not plan the kind of trip I want to Disney without your book! Thank you! Thank you! Thank you!" Rena

"keep up the good work on the newsletters." Steve

"I thought the book was awesome. It was kind of a life saver since i was saving money!!!" Anne

"thanks again for a great money saver." Michael

"Hi John! I'm one of your happy, longtime lifetime subscribers. I'm [about to] leave for Disney and would love to access 'the Bible' ahead of time! Thanks for keeping us informed." Cid

"A visitor to our community travel blog had recommended your link to us as a superb travel secret for family getaways." Deb

"Tons of great tips not available elsewhere." Margot

"Thanks so much for the tips; I love your book!" Renea

"I really enjoy your site. We just got back from Disney and your site was very helpful." Deborah

"We arrived back home last weekend and wanted to thank you for the part you played in making it such a wonderful vacation... thank you so much for the effort you put in on our behalf. This was a trip which we will long remember." TJ

"I thank you very much for your assistance, and congratulations for such a great site." France

"Hi John, I am a lifetime member... thanks again for all your wonderful tips and ideas." Paula

"Thanks for the best Disney info. newsletter out there." Vickie

"Hi John, You book is amazing!!!... I didn't know how much I would have relied on your book." Helen

"Thanks for enlightening your fans on everything Orlando has to offer!" JoAnna

"Thanks for the awesome newsletter that you produce, we all enjoy it immensely!" Rae Ann

"You have helped me plan two previous trips to Disney at a huge savings and I'd love to have you help again... Thanks so much for all your help, I know you will help us plan the vacation of our dreams (all at a great price)." Lisa

"I have thoroughly enjoyed your website and weekly updates." Wendy

"You all have been super. Thanks so much for helping make this a great experience." Stephanie

"Once again you and your staff have put out a great newsletter."

"Thank you so much for the fast reply. You're wonderful." Faith

"You are awesome, thank you. I am just going to play. Once I nail the date, I will let you guys take it from there." Judy

"I love your affordable Disney newsletter. It is always chocked full of new, wonderful information... Thanks so much and keep up the good work!" Stacey

"Thanks for the news. it has been an invaluable help in preparing for our last trip... Keep up the good work." David

"Love your site and recommend it to total strangers now in restaurants, on buses, at church. I've run out of family members to tell as I've already told them MANY times over." Janice

"John, First off I would like to thank you for this amazing website... This evening I called Beth and spoke with her. By the way she is such a sweetheart, I felt so bad because she has a cold and still she took the time to assist me!" Erika

"I love reading your updates and dreaming of my next adventure at WDW!!!" Connie

"I purchased a lifetime membership several years ago and with the info I received my family saved a lot of time and money on our trip to WDW." Stephanie

"I signed up for membership before my family trip back in 2003 which was FABULOUS, thanks to you and Beth!" Donna

"I like your services very much. You guys really have the inside track!... I think scouring through the list of deals is easier than going through a bazillion links from other sites." Jessica

"I joined affordable Disney years ago and am ready to take another trip... Thank you so much for the time and energy that you put into this wonderful website. It has been invaluable to my family." Rhonda

"Thank you for your never ending and amazing work on The Disney News." Gail

"I’ve been a member for a really long time and Beth has made our vacations magical for 7 years." Wendy

"Thanks for all your great info. It's made several trips to Disney possible." Kim

"I love my Affordable Disney updates that you send out." Stacey

"The best thing about my subscription so far has been Beth. Her association reflects very well on your website. Beth has helped us with our trip in November and that makes me think I'll find more good things as I dig into Affordable Disney." John

"Thanks for a great site!" Kelly

"I have a new e-mail address and have not received your newsletter for months. I am having withdrawals!" Lori

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Roland writes about the article posted in issue #515 about Allegiant Air moving two of its flights from Orlando-Sanford International Airport to OIA:

"Hey John, I live in Maryville TN and we use Knoxville TYS airport. When Allegiant Air announced in 2006 that they were moving into TYS we immediately booked a Disney trip for the week of our sons 2007 spring break. We were a bit hesitant when we saw that Allegiant flies to Sanford SFB instead of MCO which would mean we'd need to rent a car. The drive from SFB to Disney takes about an hour no matter which way we go so we have to take that into account.

Allegiant Air has great partner rates with Alamo so our air and car price was a lot cheaper than any other flight direct to MCO and using Magical Express. Their flight goes direct from TYS to SFB and takes about an hour and 20 minutes. So for Allegiant Air to go directly to MCO will be FANTASTIC since I won't have to drive or bother with getting a rental. However, since we've been getting rentals we have become used to having ready transportation and not having to wait on the buses in the heat.

Last year AirTran came back to Knoxville and since they go to MCO I suspect that has helped to encourage Allegiant Air to start going to MCO, at least for our routes. It has also helped to keep Allegiant Air prices down and has caused other airlines to keep their prices a bit lower. Only Allegiant Air and AirTran have direct flights to Orlando from Knoxville so I doubt we'll ever see a good deal from the big boys. Now if we could just get Southwest into TYS..."

Thanks for the feedback, Roland. You're right. Sanford is not far from Disney. That's where we get off the autotrain. Having a car sure gives you more freedom. We'll keep our eye on Southwest!

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Jennifer writes about Pollo Campero replacing McDonald's at Downtown Disney and her recent housekeeping and dining experiences at Walt Disney World:

"I wanted to comment on the Disney to close it's downtown Disney McDonald's and being replaced by Pollo Campero. We have them here in MD and I have to say, we've tried them 5 times to give them a fair shot, and they were horrible. The chicken was dry but very greasy and the facilities in both restaurants was not taken care of.

Also, we just got back from Disney World today and wanted to let everyone know that they are currently training a whole lot of new employees. While at Cosmic Ray's Cafe to eat, I literally was in line 20 minutes before having someone come over and take over for the poor new girl who did not know what she was doing. I felt bad for her, because she did not have anyone with her during prime lunch hour to help her, resulting in the 20 minute wait. Every time she messed up an order she'd had to find someone to go find the manager who would come over fix it, then leave only to have it repeated again. We don't mind when there is a new person training, but I really think they needed to have someone with her during the lunch time crunch. We had a trainee during check-in and she had someone with her to help her.

One other thing I noted was that the housekeeping staff isn't as good as it used to be at Pop Century, where we stayed. The first day, after making the bed, they left the top coverlet laying crumpled on the floor and never gave us new towel animals and I had to call twice to get my son's bday card to the room.

Also, a few dining places make a fuss over us for celebrating my son's 3rd bday and our 4th anniversary, then nothing happened at the tables. I don't expect it, but I guess I have gotten used to them bringing a cupcake or something. Chef Mickey's used to bring a 'placemat' signed by the characters, this time the lady realized it was my son's bday after we paid the check and ran over with a cupcake and said here you go....it was crowded and nice that she did remember though.

At Liberty Tree Tavern for dinner, the characters are there until Crystal Palace reopens, the wait staff seemed very rushed. Since this is our favorite restaurant, I asked the waitress if it was possible for them to bring my son a cupcake for his bday. She did, but then proceeded to say 'here' and then said something very fast and almost inaudible and plopped it on his plate and walked away.

I have to say, we love Disney and I have never, NEVER experienced the lacking service we did this time. I thought since it's not a busy time for them, we would experience the same, if not better, service we get during peak season. I know they are training a ton of new people, I can only assume once the stress of that subsides, everything will resume. We do plan on going back, but we really wanted to share this with you. I hate giving them a negative review, we did have some good times there during this past visit too. Thanks."

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Christina writes about cheap places for Disney castmembers to live:

"I am looking to move to Orlando. Me and my friend Amy are from England and were currently working as singer/dancers in Macau. We have made the decision we would like our next step to be disney. We were just wondering if you could help us at all by giving us some accommodation areas to live in. We have checked out some websites already but wondered if you could give us any advice on the cheapest places and as to where the cast members of disney are staying. Thank you"

Christina, you can start your search here.

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Jenn writes about last week's note regarding the florist serving Walt Disney World:

"Hi John and Beth!!

Just wanted to add a note about the florist article you mentioned. They will deliver to WDW parks. We have celebrated many special occasions @ WDW in the last 10 years, from B-days to recovering from brain surgeries, to hitting the 5 year mark on a serious illness-marking a great time to celebrate being out of the woods. We have had the candy cake delivered to Le Cellier, and flowers delivered to Tutto's Italiano in Italy; they will accommodate everything. Just wanted to let you and everyone else know. As long as you have a reservation later in the day, say after 2 or 3 ish, like their delivery time, they can get it there, and the restaurant will hold it for you. Very nice to have at the table waiting for the guest of honor!!!"

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Brian writes:

"Hi John,

Brilliant website!

Can I ask a quick question as you seem to know more about Disney than people I speak to on WDW TOUR.

I’m going to stay at Disney (Coronado Springs) on Nov 28 – Dec 6 and was going to do three tours (steam trains, keys to the kingdom and epcot segway).

Is there a way of getting to the start of these tours (ie Magic Kingdom & Epcot) for the early tours for people who don’t have there own transport? I’ve heard that you can start catching the Disney buses an hour before the park opens, but this is something the person I spoke to at Disney denied. Is there a way of (safely) walking?

Look forward to your response, keep up the great work!"

Buses start one hour before the parks open and end one hour after parks close. Check with guest services at your hotel for specific times.

Glad you are enjoying your membership!

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Theresa writes:

"I was interested in buying annual passes for my family for Blizzard Beach. Do the passes last for 365 days from the date of sale or 12/31/09? Can I purchase annual passes at my local Disney Store in my Mall? Thanks for all your help."

The Annual Pass for Blizzard Beach is valid for 365 days from date of sale. Some Disney stores sell them. You will have to call the one near you. You can, of course, buy them at Disney World.

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John, a member, writes:

"John,

The best thing about my subscription so far has been Beth. Her association reflects very well on your website. Beth has helped us with our trip in November and that makes me think I'll find more good things as I dig into Affordable Disney."

Thank you, John. I can't say enough about how much Beth has supported Donna, me and our members over the years.

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Kim writes about military companion tickets:

"Do you know if the military personnel has to travel with the people using the companion passes? My father-in-law was thinking of buying the passes for the grand kids, but he doesn't want to go. If you don't know, maybe that's a question they could answer on base. Hate to get all the way there to find out that the passes can't be used without the military personnel present. Thanks!"

Here's the bad news from Disney:

"The military personnel (or spouse) will be required to present valid military identification for all ticket transactions (including to activate tickets, and/or redeem exchange certificates for tickets, at Main Entrance theme park ticket windows). A valid ID may also be required for admission."

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Kim writes:

"I just read the article about the 5ft height requirement to ride in the front seat of the log on Splash Mountain. Is that going to be a new change? (The article says that the height requirement has been in place for two years.) I have a picture of my family on Splash Mountain from August 2008 with a friend's son in the front who was 48in at the time. I also have a picture of my family from July 2009 (just two weeks ago) where me and two of my sons are in the front row. My sons (who are in the front row) are 45in and 44in. So, if that's a current requirement, it hasn't really been enforced. Just curious... BTW, Thanks for all your great info. It's made several trips to Disney possible."

Kim, I was only aware that you had to be at least 40 inches tall. I checked Disney's site:
http://disneyworld.disney.go.com/wdwi/en_GB/parks/attractionDetail?id=SplashMountainAttractionPage
and it says:

"Height Requirement: 40" (102 cm) or taller"

I guess it's not a rule that is commonly known or it's something that only the castmembers are aware of and they don't always enforce it. Thanks for your kind comments!

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Denise writes about Disney's free birthday admission policy:

"We are going down to Disneyland for Christmas, but all of our family has had their birthdays, most of them, this month in July. My birthday is in February, close to December. We live in Olympia, Wa., and can not get to Disneyland when it is our birthday time, so I am taking them down as a Birthday and Christmas present. Would there be any way that I could get them in for 1 day as part of their birthday present? Or you would have to celebrate everybody's birthday present throughout the year too, right? I am specifically taking them down there for that, because this is only the second vacation they have ever been on, and they are in their 20's, and they never get out. They will be bringing 2 children. Thank you."

Denise, you can only get in free on your birthday. Sorry.

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A subscriber writes about the Treehouse Villas at Disney's Saratoga Springs Resort & Spa:

"I saw the information on the Tree Houses, they look like a lot of fun. However there was nothing regarding being handicapped accessible. Will any of the tree houses have elevators or other accommodations for people that can't handle the steps?"

Four of the 60 Treehouse Villas will have an entrance ramp.

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Wendy writes about Beth's comments in reference to vacation complaints:

"Hi John,

I’ve been a member for a really long time and Beth has made our vacations magical for 7 years. I have to say that her response is right on the money. There is nothing worse than people who complain about everything, even the most minor things that should not be a bother. The thing I love best about Disney is that it is the 'Happiest Place on Earth' but it is only like that if you embrace the Magic. If you let every minor issue become a huge problem then you will guarantee that not only will you have a terrible time but you will not feel any magic!

We have been traveling to Disney with a group of 8 every year and many times more than once a year from Canada. We have experienced our share of troubles, the most recent being a December trip where our 6 year old had a terrible flu bug and was sick every day for 6 days of our vacation. We also had some extra family members with us on that trip who had to complain just like in the article that their room was 4 doors down instead of right next to us. We tried not to let it bother us but it was a damper. You have to find the positive in everything and that is definitely the lesson we try and teach our kids. We had 50 degree weather when we were there in late January/early February 2009 – so what! Bundle up and get going. You will see all the fun and magic if you open your eyes to the great things Disney has to offer instead of only a pessimistic Eeyore kind of attitude.

I’m proud of Beth for pointing out that attitude is everything! We haven’t had a poor vacation yet."

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A teacher writes:

"One of your writers suggested that a parent of a 10, 8, and 3 year old pull the kids out of school in November stating that they are young and won't miss much. That is so wrong! If a child misses even one day, it can cause a gap in his/her learning. Pulling him/her out for a week could be detrimental. I have seen grades slip more than once because the child comes back from vacation exhausted and overwhelmed; now the child has to keep up with current work while quickly making up missed work in all subject areas. And vacation is not an excused absence so teachers are less likely to be flexible on due dates as if it were religious or a medical reason.

I am all for parents taking their kids to Disney. My suggestion is to go when your child has off from school or to only take a day or two to make a long weekend. In our district our spring break is not the same as most other schools so parents may go then. I hope some of your readers will heed my advice; it is very stressful for both the child and the teacher to have a child miss that much school."

Cynthia responds:

"Hi John,

In response to the teacher who is opposed to removing your child from school for a week of family vacation, I believe it depends on the time of year, and the age/grade of the child. I cannot speak for the upper grades, but as one who taught elementary school for many years I found that is doable if limited. On occasion, when parents planned a vacation during the school year, it was inconvenient for me to make arrangements concerning the work to be completed and to provide test times for those that were missed during the week. However, with help from mom and dad, and some extra time on my part, the student had no problem catching up. If a crucial concept was taught while the child was away, I would take time during the day, before or after school or even during recess, to work with the student… If possible, we would begin such work even before the child left for vacation.

Even so, if numerous students were to take such vacation time during the school year, it would prove problematic for the teacher and students… It would be too much to keep up with. So, I ultimately agree with the aforementioned teacher in that parents should wait until the break even if it means larger crowds. But, if you simply must take your young one during the school year, with helpful parents and a willing teacher, it can be done."

Karen responds:

"I guess it depends on the child. I took my daughter to Disney World every two to three years all throughout her education. We went during value season (not during a school vacation) because we were not as likely to stand in line for half of our time there. Also, it was much more affordable. My daughter graduated in the top of her class and earned a pharmacy degree."

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Kim writes:

"John,

I was wondering if you could help me with some planning. Do you know what parks will be open late or open early with the extra magical hours for June 7-14. I was just on WDW website and they are not listed for June 09 yet. Do you have any additional info about this. I'd like to schedule our itinerary for our 2009 trip. Thanks."

Disney only announces their park schedule 3-4 months ahead of time. See the following links:

Magic Kingdom Calendar

Epcot Calendar

Animal Kingdom Calendar

Disney's Hollywood Studios Calendar


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Rae writes:

"We just returned from a week at Coronado Springs Resort at WDW, and it was fabulous! I remember your review of it from awhile back, and it was as good as you said! We had been booked at Pop Century (my daughter's favorite!) at the $49/night rate, but then were told that we could not get the dining plan. so, long story short. we were given a free upgrade with dining plan to CSR. Wow!!! Now that is what I call stupendous!"

We loved Coronado Springs!

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Paul and Janice (Lifetime Members) write:

"John,

Love your site as always and recommend it to total strangers now in restaurants, on buses, at church. I've run out of family members to tell as I've already told them MANY times over."

Your support is always appreciated!

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Erika joined us yesterday and received a free military upgrade to Lifetime membership through our current special:

"John,

First off I would like to thank you for this amazing website. It's outstanding and I cannot wait to look deeper into the site to get the full benefit. Currently I am in the military and I am preparing to deploy in April to Iraq... This evening I called Beth and spoke with her. By the way she is such a sweetheart, I felt so bad because she has a cold and still she took the time to assist me!... Thank you again, it is so nice to know a professional will be helping me with this. Feel better!!!!!!"

Thank you, Erika, for your kind comments. We look forward to helping you with all of your vacation needs for years to come! May God protect you in Iraq.

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How Beth saved a family $3,000!

"I figured out a LONG time ago that just because Disney's promotional offers state that certain dates or resorts are excluded doesn't mean that they really are. My personal opinion is that they deem those resorts and/or dates to have very limited availability so they aren't willing to release much discount space - but they will release SOME space, and it will go to those that ignore the promotion's stated rules and try anyway.

For the current deal, the dates of April 5-18 are specifically not included. They make that really obvious on their website. I had about a dozen reservations falling into that period and I promptly told them all that the promotion didn't apply to them. And at first, it didn't. But today I got every single one of them changed over to the deal. Every one! In one case, a family with two rooms saved about $3,000!

Of course, when I called Disney to ask if they could just change the pricing code they told me no, it was not available for those dates. So I rebooked the reservations through the agent site and then called in to have them transfer the deposits over. The people all ended up with new reservation numbers, and they had to reconfirm their flight information and their special requests and celebrations for me, but given the amount of money they were saving I'm pretty sure no one minded. :)"

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Chris writes:

"Hi John,

I have a trip coming up in just under two weeks and had a quick question for you. I noticed in a fairly recent newsletter that you had addressed somebody's question regarding filling up your Disney passes and I wanted to see if I understood what you were trying to convey correctly.

The person was asking about topping up used days on a multi-day Disney pass. I believe your answer was that it was possible but only within a certain time period after the passes first use... So assuming I understood what was being said if I can summarize it would mean that if I have our ten day passes and use some days on them, instead of using them up and paying extra for new passes it would turn out cheaper to top up those days right away. Thanks for your help."

Partially used tickets must be upgraded within 14 days of first use. You will have to add the non-expiration option to all of your tickets or they will expire within 14 days of first use. You can't upgrade expiring tickets for your next visit. You can add the non-expiration option at any time but you have to add it to all of your tickets - even those you've already used! Then you can add more non-expiring tickets to be used on your next visit. Disney can make it worth your while to buy tickets of longer duration, but they boost the cost by requiring the non-expiration option if you plan to use them on a return visit.

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Cynthia writes:

"Hi John,

On our recent trip to the 'World,' we were able to meet the guys of Four for a Dollar that sing prior to the Beauty and the Beast show at Disney Studios. We had read that they were leaving Disney, and wanted to express our appreciation of their music and our disappointment that they'd no longer be part of our family vacations. Their music is a highlight of our Disney trips as we've enjoyed their too-short performances for the past several years. When I stated that we were sorry to see them go, they expressed that they were sorry to leave and really loved performing there. It was evident that they aren't leaving because they want to, and that this is a move on Disney's part.

Is there anything we can do to reverse Disney's decision to send them packing? Their sound is so unique, and we hate to see such a talent lost from WDW.

We look forward to any advice you can give. Thanks again for your newsletter; we enjoy every edition and have utilized much of the great info you provide."

The same thing happened when Nova Era left Epcot. They were forced out and now we buy their CDs and catch them when we can when they play in Orlando.  The best you can do is contact the manager of the Disney Studios and voice your opinion:

General Manager of Disney's Hollywood Studios
PO Box 10000
Lake Buena Vista, FL 32830

COMPLAINTS AND COMMENTS:
Walt Disney World Guest Communications
P.O. Box 10040
Lake Buena Vista, FL 32830-0040
You can send a complaint online with this form.

Let us know their response. Thanks again for your kind comments.


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Beth, our travel agent, writes:

"Disney does a lot of things - most everything, in fact - really, really well. They fall a bit short with their package documents, though, when it comes to explanations. There isn't a week that goes by that I don't get someone saying they just got their documents and there were no tickets inside. Some folks are nearly panicked over it! In Disney's defense, if you read the fine print, it does indicate that certain package inclusions are presented on arrival - and tickets are noted as such. Let's face it, though... You get pretty excited when the documents arrive and reading all the tiny print isn't a high priority! So here's the deal: your tickets are encoded right into your room keys on arrival. So is access to your dining credits. That way, you carry only one item for each person: the Key to the Kingdom. If you're doing a land/sea package with Disney Cruise Line, that Key also serves as your stateroom access key.

And while I'm thinking about it, let me also make mention of the upgrade of your tickets. When you buy a package everyone in the room needs to select the same ticket. (At least for now; there's rumor that they may change that at some point.) Sometimes you have people in the party that will be doing things elsewhere - attending a meeting, for instance. Other times, you might have a person or two that have leftover ticket days from a previous trip. Those people don't need as many admission days as the rest of their party. Not to worry! Book the package with the minimum number of ticket days needed by the entire party. Once you arrive, you can individually adjust the tickets and you'll only be charged the difference in price. For instance, you can add the Water Park Fun n' More option for just part of the family, or you can add hopping for just a few. You can add extra days or even make just some of the tickets non-expiring... whatever you want. One warning, though: you MUST do this while the tickets are still valid. You can't wait until they've been used up and then add to them. You can make these ticket changes at any ticket window or at your Disney resort front desk.

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Don't' forget that October is NATIONAL CRUISE VACATION MONTH, the highlight of which is The World's Largest Cruise Night on October 16. Last year, nearly 35,000 cruise bookings nationwide were made as part of the event! The event is sponsored by Cruise Lines International Organization (CLIA) and nearly every major cruise line is a member. They'll all be offering specials like reduced rates, lower deposit requirements, onboard credits, free air, and so on.

This is a great time to be planning your 2009 cruise vacation. Next year there are a LOT of new ships hitting the market, so if you've never cruised before it's the perfect time to start. Cruising remains one of the very best vacation values available. As soon as we get the details on what the lines will be offering I'll pass it on, but in the meantime feel free to let me know if you have questions about cruising. I'll be running the 'virtual' version of this event, so make a note on your calendar and plan to spend some time online that evening when you get home from work. (Actually, the event runs all day long, so I can get your information in advance if it's more convenient for you.)

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WHAT'S UP WITH DISNEY DINING??? I know I mentioned it before, but just to reiterate: Disney is changing the dining reservation system to enable you to book dining online. In preparation for that change-over (tentatively scheduled to debut in November) reservations cannot currently be made beyond February 22. The change does not effect Victoria & Albert's, Cinderella's Royal Table, and Chef Mickey's; you will still be able to book those 180 days in advance by calling 1-407-WDW-DINE. Once the new system is up and running, the 180 day rule will return for the rest of the dining venues.

Also, please, please, please don't forget to make your dining reservations as early as possible. That means as soon as you know that you'll be traveling to Disney World. If you wait until you arrive you will have little (if anything) to choose from, particularly over busy periods. Reservations are needed for ALL character meals, dinner shows, and sit-down meal locations whether you have a dining plan or not! I cannot stress this enough. (I know, I know... You didn't make reservations for your trip five years ago and getting in was no problem. Well, things have changed. MAKE RESERVATIONS!)"

Red Line

Cynthia writes:

"Dear John,

As promised, here is our review of the Hoop Dee Doo Musical Review dinner show. We had a party of five, all adults, mothers/daughters and friends. We had category 2 seating and could see the stage pretty well. The show is absolutely slap-stick and cornball humor; but, with our group of ladies it was great fun. The singer/dancers are very talented and do a good job delivering their corny lines and moving the show along. They also interact with the audience and leave the stage from time to time to put the spot light on an audience member and provide him/her with a friendly moment of embarrassment... it’s all in fun and everyone seemed to enjoy it.

The food is terrific. When you get to your table you’ll find a cool bowl of salad and a hot slab of cornbread awaiting you. Both are very good, but the cornbread was exceptional. After some music and comedy, the next round is brought out, which consist of fried chicken, baby-back ribs, mashed potatoes, and baked beans. At this point, my only disappointment was that there were no more vegetables to enjoy... I guess the salad is enough for most, but I would’ve liked another veggie on the menu. Even so, everything that was served to us was tasty and perfectly prepared. We had seconds on the ribs, and ate two slabs of cornbread; it was so good! The show resumed as we were finishing up the main course, then we were served strawberry shortcake for dessert. Again, we were surprised at how good it was. Everything we ate had a homemade quality, and we enjoyed all of it.

The only negative to our evening at the Hoop Dee Doo, is that we didn’t know that we had to transfer to a bus indie the Ft. Wilderness campground to get there. I was told that we could drive to Pioneer Hall for the show, and envisioned a different scenario. When we got to Ft. Wilderness there was a parking lot and a kennel, and no real signage to direct us. We drove to another entrance to be told that we needed to go back there and catch a bus to the Hoop Dee Doo Review. Because of the confusion we were behind schedule, and some of our group literally had to run to catch the bus while the last two came as quickly as possible with a wheelchair. If you’re planning to attend, give yourself plenty of time for the bus transfer.

All in all, the Hoop Dee Doo Review turned out to be a highlight of our trip. We had dined at Narcoosee’s (another highlight) the night before, and we laughed about how different the two evenings were. Both enjoyable, in differing ways, and both we will do again."

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Alain writes:

"Hi John,

In your book you mention American Express White Glove Treatment. What exactly is 'white glove treatment' and which is now the 'preferred' credit card at WDW? What would 'preferred' do? Thanks."

The preferred card now is Disney's Visa Rewards card. Members get discounts on rooms and packages at various times during the year. We discuss the card in the first chapter of the book. Years ago American Express offered crayons and coloring book and some type of plastic pouch at check-in. They used to offer discounts as well. Beth mentions that you may still receive something at check-in when using your AEx card.

"You wrote: With the Magic Your Way with Park Hopper and Water Park Fun & More Ticket, you can remain all day in any of the parks on check-out day and use Disney transportation. Does this mean we can get in for free on the last day we are there or does it simply mean we can stay in the park all day even though we have checked out?"

You can stay in the park after you have checked out.

"I was thinking of taking some time to tour the resorts with my 11 year old daughter when we visit WDW this December. I looked thru your book and highlighted a number of activities that the resorts offer. Would a resort tour be boring for a pre-teen?"

Not if you visit the All Stars (especially Movies!) and Pop Century. We still love those whimsical resorts!

"Are we allowed, if we're staying at Value Resorts, to partake in the activities or use the amenities of the other resorts? Thanks."

The only restrictions I know of are pools: Pool-hopping is permitted at the Yacht and Beach Club, Port Orleans Riverside and Port Orleans French Quarter, All Star Resorts, and the Swan and Dolphin.

"You mention that a 'Passport to Savings' coupon book is available from the Downtown Disney Resort Hotels....can I stop by and pick one up if I am staying at the AllStar Resort or are they reserved for their guests only?"

It is only for guests staying at a Downtown Disney hotel and you must ask for it at check in.

"I was wondering if there are safes in all the resort rooms, and if so, are they free? I will be staying at the All-Stars and would like to leave a significant amount of cash in my room while I go to the parks..."

Yes and they are free.

"I was wondering if the different fireworks shows at WDW (ie. Illuminations, Wishes, etc.) provide an equal experience when viewed from outside the parks. For example, from a resort beach or a restaurant. Or do these fireworks feature synchronized music that would be missed if watching from outside the parks?"

Nothing compares to being close to the action. And the music will be greatly missed.

"Can one ask any merchandise store at WDW to send our purchases to our resort instead of carrying them all day? If so, is it free? Are there any restrictions?"

They will send it to your resort for free. Buying merchandise on your last day may not get to your room before you leave. So take those items back to your room with you.

"How can I find out what movie will be shown as part of "Disney Movie Under the Stars" at Chip n Dale's campfire on December 12th? Is there a telephone number I can call to find out? Also, what time does this activity end?"

Movie starts 8 PM in summer and 7 PM in winter. The activity ends when the movie ends.

For current schedule, see:
http://www.laughingplace.com/Page-WDWGuide-FortWIldernessMovies.asp

Disney only publishes the current schedule. You can call the resort at (407) 824-2742 and see if they know yet. Once you're there you'll find the movie schedule posted at the comfort stations.

"Does it cost an admission to get into Downtown Disney to shop and dine?"

There is no admission charge to anyone at Downtown Disney.

Red Line

Anna writes:

"Mr. Gross,

My husband subscribed to your newsletter and made our Disney World reservations through your travel agent, Beth.

I've just spent more than 90 minutes on the telephone with Disney Reservations and am not able to get dinner reservations at ANY of the restaurants we wanted to eat at. We are celebrating a very special occasion on Saturday evening the 27th and I wanted to dine at California Grill with the Magic Kingdom and fireworks in view. NOTHING AVAILABLE. In fact nothing is available at any of the nicer restaurants.

I can't imagine this! I've been to Disney World many, many times and have never had trouble getting reservations... on the same day... before. When did all this mess start?

Needless to say I'm beginning my vacation with a very big disappointment! Can you suggest anything? Thanks for any help you can offer."

This has really become a big problem. On our last vacation we could find nothing available without a reservation - no matter how late! The Disney Dining Plan has made that impossible. It is very popular and everyone, of course, is booking out the restaurants months in advance.

The best I can say is to see upon arrival if there are any last minute cancellations. In the meantime, I would call every day several times a day to see if someone has canceled. Also - the restaurants in the theme parks are the hardest to secure, try those in the resort hotels. For a list of those, see Disney's Dining Finder.

Red Line

Cynthia writes:

"Hi John,

Here I am again with another dining question for you. We've just learned that we can attend the Spirit of Aloha dining experience if we're willing to take a 5:15 pm, Level 3, reservation. We've heard very mixed opinions on this experience, especially at Level 3.

What do you think based on your vast knowledge of all things Disney? I want this trip to be great for my Mom, and do not want to waste any of our time there.

Thanks again for your advice and newsletter. We've just gotten one this morning and have already taken our Disney break with you! Keep them coming! :-)"

It gets mixed reviews. For recent feedback, click here.

Category 3 seats are located on the lower level, far left or right, and upper level. Both levels provide an unobstructed view of the show.

Cynthia wrote back:

"Thanks for the prompt reply and the info on category 3 seating. I've not heard of tripadvisor.com and am glad to know of another place to get Disney reviews. Thank you for another great tip!"

Red Line

Beth, our travel agent, writes about Walt Disney World closings and refurbishments:

"If you're like me, you check the "closings and refurbishments" list maybe a few weeks before your scheduled trip just so you can mentally start planning your attack on the parks in advance... and also give your kids a heads-up so they aren't disappointed. You should, however, get in the habit of checking out that list when you FIRST START PLANNING your trip, and then continue checking it every so often since Disney has a tendency to change schedules frequently.

I bring this up because there are a number of things going on in the next six months or so that planners need to consider. For instance,

* There will only be one water park open from Sept 28 to March 21. This fact may have an effect on your decision to add Water Park Fun n' More to your tickets.

* Animal Kingdom Lodge's Sunset Savanna will not have any animals on it 1/15/09 - 4/15/09. Given that specific room locations are never guaranteed, I'd hesitate to book a savanna view during that time. (What's the point if there are no animals??)

* The coolest pool on Disney property, Stormalong Bay, will be closed 1/5/09-4/15/09. This is the themed pool used by both the Beach Club and Yacht Club well as the Beach Club Villas. The resorts are still great and in a wonderful location, and the regular pools will be open, but you might want to think twice about booking there if your kids will be devastated by not having a waterslide pool open.

This list is by no means all-inclusive, and it's representative of the kinds of things that go on all the time. My point: Even those of us that book Disney all day long can't stay on top of ALL the changes, so be sure that you take a look at the list frequently in the months leading up to your trip so that you have a decent chance of being able to make changes if necessary."

Click here for operational updates.

Red Line

Cynthia writes:

"Dear John,

What do you think about the Hoop-dee-doo musical revue? We have a 9:30 pm ADR (Advance Dining Reservation) and we’re wondering if it’s worth the late hour. What have you heard concerning this dinner show? I was told it would be a good addition to out trip, but would like and 'expert' opinion!

Thanks for your great Disney info and advice... we no longer plan a trip without you; and wonder how we managed before coming across your great newsletter and online book. God bless!"

We don't care for corn ball humor, but some do like it. You can read some reviews at:
http://reviews.metroguide.com/o.asp?o=mco104365&p=ecn

Thank you for your kind comments. It's members like you who keep us going! God bless you, too!

Cynthia wrote back:

"We've decided to give it a try. Perhaps you need a report on the Hoop-dee-doo from someone like me, who likes a bit of the corn ball if I'm with the right group. I'll let you know how it goes. Thanks again!"

We'd love to publish your report! We invite all of our readers to contribute their comments to our newsletter.

Red Line

Robyn writes:

"I was just wondering how all of the individuals on Ebay get their pins to sell. Is there some sort of pin discount place?"

For some helpful tips, see our Disney merchandise page.

Red Line

Beth, our travel agent, asks: Should I Get Insurance in Case There's a Hurricane?

"With last week's Tropical Storm Fay finally just a memory for most of us, I've nonetheless been bombarded by inquiries about insurance. Hurricane season (also known as rainy season) runs from June 1 to November 30.

Disney does offer insurance if you purchase a package (room and tickets with optional dining) and you can add the insurance anytime prior to doing your final payment. once you add the insurance, it is nonrefundable. Since there is no fee for canceling up until your final payment date, I always suggest that you wait until you're doing the final payment to add it on.

The insurance covers a lot of things, but it does NOT cover bad weather. The fact is, it rains nearly daily this time of year - and when I say rain, picture torrential downpour. It generally only lasts about 20 minutes, though, and takes about 30 minutes to dry up. You can see it coming, too. The sky goes from cloudless and bright blue to ominous as the day progresses. When it starts to get really dark and a bit breezy you know you're minutes from getting drenched. During rainy season, always bring your rain gear and keep it close at hand!

Speaking of rain gear, I recommend the dollar store "3 for a buck" rain ponchos. They are about the thickness of saran wrap and tear easily, but they are easy to carry and can be tossed away after the rain's gone. They aren't as hot as heavier options, and not as costly as those lovely ponchos with Disney characters on them. But I digress!

Disney doesn't close the parks because it rains. In fact, it has to be a pretty serious storm before they consider closing. Even for hurricanes, you'd be surprised at how long they wait to close, and how fast they get the parks open again - and the parks look like nothing ever happened! It's really amazing. Admittedly, you probably don't envision sitting in your room for a day eating chips and watching movies because you've been told not to come out, but for many people being at Disney during a hurricane is an adventure that they talk about for years. When life gives you lemons....

Fortunately, we usually know days in advance if a bad storm is likely to hit the Disney area. If a hurricane is immanent they traditionally will allow you to rebook or even cancel without a fee even without insurance. They don't HAVE to do that, but they really don't want you arriving in the midst of it and they will probably need your room to accommodate people who got stuck an extra day or two because they couldn't leave as scheduled. Likewise, airlines don't like thousands of people sitting on the floors in airports because their flights got canceled. They will typically allow you to change your flights within a small time window, and they waive change fees.

So I'm not saying don't buy insurance, but doing so for weather reasons won't work. If you still aren't liking that answer, though, let me know and I'll try to hook you up with some 'cancel for any reason' insurance. You don't get ALL your money back and you have to purchase within 14 days of making your reservation, but if it's a real concern for you then maybe such a policy is worth looking at."

Red Line

Lisa writes:

"Hi John,

As we are preparing for our Jan 09 visit to WDW I am trying to find a list that shows all available snack items and where to purchase them on the Dining Plan. I understand the carts and $4 limit but I am trying to locate a list for Downtown Disney, and each park for each location what the snack choices might be in order to make the most of this feature. (Don't get me wrong I can't go Disneyland here in Ca without getting a Mickey bar, but 10 days straight is a few bars too many even for me). Thanx as always for expert advice and info."

Contact Beth, our travel agent. She has a file of the current dining plan eateries. This website has some helpful information.

Red Line

Alain writes:

"Hi John,

Do u think Disney accommodates belated Birthday celebrations? Taking my daughter in December for her 11th Bday but we arrive at WDW 2-3 days after her BDay... (the trip is her BDay surprise). I`d love for them to celebrate her but I wonder if they would if it isn't her BDay that exact day. What do you think? Thanks."

Beth, our travel agent, writes:

"No one cares that it isn't the exact day. These days about all they do is leave a card with a photo signed from Mickey with a Happy B'day message. Some resorts also leave a balloon. (Never at AKL, though, for the safety of the animals.) When she enters their first park she can go to Guest Services (or City Hall in the MK) and request a birthday badge. Her daughter can wear that the whole trip and they will all do special things for her in the parks."

Alain wrote back:

"John and Beth: Excellent and very informative reply. Thank you both! :-)"

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Beth, our travel agent, writes about Adventures by Disney:

"When Disney first announced they were venturing into the world of escorted tours I had a hard time imagining how Mickey was going to fit down the aisle of a bus! Turns out that isn't a problem because there is nary a character to be seen on these tours. And yes, that's a GOOD thing!

Disney has proven over the last few years that they CAN compete with the best when it comes to doing guided tours all over the world. They use the very best hotels and restaurants, their guides are fabulously trained, and each itinerary makes sure that all participants will do not only the usual 'tourist' things, but also some things you'd otherwise not be able to do. (When the name Disney is attached to your company you can really work some magic!) And don't be surprised to see little gifts unexpected appearing in your room from time to time.

As you'd imagine, these tours are great for families with children, and especially so for multi-generational families. There are opportunities for the adults to have a nice dinner alone while the kids are expertly entertained for the evening, and there are activities specially planned for the kids so they don't get bored while Grandma and Grandpa tour the Louvre or attend a wine tasting. They even keep the kids happy on the bus rides!

Amazingly, though, the tours are equally good for adults traveling without children, but if you're still worried about that then you can sign up for one of the many "adults only" departures offered on many itineraries.

You all know how much I love Disney World and Disney Cruise Line, but let's face it... Sometimes even the biggest Mouse fans need to do a character-free vacation. What's great about Adventures by Disney is that you get all the attention to detail that Disney is known for, and they somehow manage to make their mark on every aspect of the trip despite the lack of large furry beasts and pretty girls in big dresses. I am so supportive of this new endeavor that I've told my sales rep that I'm aiming to be their top agent for 2009.

To that end, I've acquired a domain name for a new website and am currently working on a site that will be JUST for Adventures by Disney. In the meantime, we're trying to develop a number of promotions to run starting this fall that will be geared towards Affordable Disney readers and their friends and families. This is the PERFECT time to be planning your 2009 vacation, so if you have any questions, please don't hesitate to drop me a note!"

Note from John: Affordable Disney members can find Beth's contact info on the welcome page - that's the page you're on when you log in.

Red Line

William writes:

"John if I buy tickets with no expiration with say 10 days, and use 5 this year. If I go back next year can I add back those 5 days without having to pay the no expiration rate again, or do you have to pay for it again? This would be a wonderful way to avoid the first 3 days price again. Thank you."

Sorry. Next year you would have to buy new 5-day tickets with no expiration option. Partially used tickets must be upgraded within 14 days of first use.

Red Line

Beth, our travel agent, shares her thoughts on some of the comments made in last week's newsletter:

Dining at Boma in Animal Kingdom Lodge...

"I had the pleasure of staying in a concierge level room at this resort once. While I loved very American breakfast offered in the lounge, I wasn't crazy about the hors d'oeuvres around dinner time. It turns out that (as you suspected, John) African spices are an acquired taste that I - apparently - haven't yet acquired the taste for. Not surprisingly, I found dinner at Boma to be equally disappointing. Even the desserts that I'd heard so much about fell short. A friend of mine that lived in Africa for a time tells me that this is one of her favorite places to eat, so if you want 'real' African food this is the place to go. Otherwise, skip it unless you have adventuresome taste buds. There are TONS of great places to eat where you can be nearly certain you'll like the food."

Viewing Illuminations....

"Check to see which way the wind is blowing and be sure to NOT be where the wind will blow the smoke from the fireworks into your face. I learned that lesson the hard way! You cannot imagine how much smoke there is coming off the lake during those fireworks."

Adult evening entertainment...

"Don't forget about the Boardwalk area. There are several things going on over there in the evening that are a lot of fun and very much geared towards the adult crowd. The only down side is that there isn't any way to get back to your hotel late at night if you're not staying right in that area. You'd have to call a cab if you don't have a car with you. (It would be a cheap taxi ride, though.) And as John suggests, the deluxe resorts as well as Coronado Springs have lounges that get fun in the evenings. (Actually, all the moderate resorts have lounges, but Coronado's is a lot more interesting thanks to recent renovations as well as the fact that they have a convention center there that draws more of an adult crowd to that resort.)"

Note from John: I think that might be a fun way to spend several evenings - visiting a different lounge every night! I just might have to write the "Walt Disney World Lounge Tour!"

Red Line

Diana writes about the closings at Pleasure Island:

"I read somewhere the Disney will be closing the clubs and entertainment venues (with the exception of a few specialty stores) on Paradise Island? Is this correct? If that is true are they planning on replacing any of those clubs? My husband and I were very excited to learn that there was adult entertainment at night to balance out the kid entertainment during the day."

They will close all the clubs at Pleasure Island September 27, 2008. They plan to open more restaurants. Adult entertainment will be limited to lounges, like RIX at Coronado Springs.

"Do you know why they are closing down those clubs?"

Rumor has it that Disney was not happy that Pleasure Island didn't fit in with the family-friendly Marketplace and Westside on either side of it. Disney says that people wanted more restaurants and shops.

"Thanks John for the info! This definitely helps us on our planning of hotel choice."

Red Line

Cynthia, Lifetime Deluxe Member, writes:

"John,

I’m a long time subscriber, and always look forward to getting your newsletter and taking a Disney break!

I’m taking my mother to WDW in Sept, 08 and we’re taking advantage of the dining plan. We’re booked at Narcoosee’s, Cinderella’s Royal Table, the California Grill, and Ohana’s but have one day with no ADR. I thought about taking her to Boma’s at Animal Kingdom Lodge to try something a little different, but I’ve never been. Do you like Boma’s or is there another place in the 'World' that we should try?"

We haven't eaten at Boma's. I'm not sure I'd like African seasonings. I believe a dominant African seasoning is cinnamon!

Also, am I making a mistake by taking her to Cinderella's Royal Dinner? I read a terrible review last night, and as that was supposed to be the highlight of the trip, I'm now concerned. We'd love to have any suggestions or advice you can send our way. This trip is for my mom's 65th birthday and I want it to be a great memory for her."

Cinderella's dinner has a lot of fans, but the food is not a strong point. You'll find this site's reviews helpful.

"This dining thing is a first for us. When we go as a family our idea of Disney dining is to grab 'a mighty Casey's' (hot dog) or a turkey leg and get our spot for the parade.

This time, it's just us girls and we decided to eat at the Disney restaurants we're always hearing about; although dinner in the Castle is more about the experience. The food at the restaurants I listed seems pretty straight forward, but I do wonder about the African spices at Boma's."

Cynthia wrote me back:

"I've just made reservations for my mom, sister, and me at Tokyo Dining in Epcot, as we've decided to stay in the park and try to see Illuminations that night. In all our trips to WDW, I've always missed Illuminations. Where do you recommend getting a good view of the fireworks? As we're eating dinner in Japan, is there a good spot over there? Thanks again for your great information and advice."

There's a great view right on the outside steps of the restaurant or anywhere along the lagoon. You're in for a real treat at Iluminations! A must see!

"Thanks for your quick reply. We love your online book, and the great updates you send us. We've used many of your tips and info you provide on our Disney vacations since 2001. You've saved us time and money. Thanks again and keep it coming!"

Red Line

Beth, our travel agent, writes about the rumored Disney ticket price increase:

"My sales rep will neither confirm nor deny rumors that ticket prices will increase Sunday, but there is lots of buzz around the reservations offices that 'stuff' is going to happen very soon. I'm assuming this means not only the annual ticket price increase, but also the 2009 package and rate details (which should be out within the next two weeks or so). I'm guessing the Oct-Dec promotional offers will be not far behind.

If you're already booked you will not be affected by the ticket price increase unless you make a change to your reservation - at which point the updated total will reflect the new ticket pricing.

Remember that if you don't need tickets then you don't need a package - and packages are the ONLY way (short of an annual pass) to get a dining plan. Packages are also the most likely way to get a discount. You could save yourself $50 or more by buying tickets before the price increase for a future stay - but then you'd either have to skip the package form of reservation (and a dining plan and any associated promotional discounts, either of which COULD save you considerably more) or shell out for a 1-day base ticket per person in order to book a package which will run you another $80 or so per person, probably eliminating whatever savings you might otherwise have had (or at least taking a big chunk out of it).

In other words, if you are CERTAIN that you do not want a dining plan and will save more on buying tickets now than you cold possibly hope to save with a promotion then go for it. Otherwise, just accept that your vacation is about to cost a little more than you thought it would. (Nothing new there, huh?) All the more reason to put your Affordable Disney Membership to good use!"

Red Line

Beth, our travel agent, writes about booking airfare:

"Not a day goes by that someone doesn't ask me if I can do their flights for them. The truth is, I pretty much stopped doing air years ago. You can't imagine the amount of time I used to spend helping people find the right flights, booking them, ticketing them, and then staying on top of the frequent flight changes that followed. It was an easy hour or more of time for each and every trip. And about 20% of those trips would have additional issues... the need to cancel or make a change, a drop in price requiring a ticket reissue and fare refund, you name it. I can't tell you how much I hated doing air.

It did, however, pay well sometimes. The commission was 10% on the base fare (price before taxes and fees). That meant I could make $15-30 per ticket on average, so for a family of 4 or more it was still worth the effort most of the time. Then the commission dropped to 8% - and then to 5%. Finally, commission disappeared completely.

The airlines are no longer willing to pay travel agents for the headaches involved in putting people onto their planes. As such, I'm no longer willing to endure the headaches. I do, however, try to help clients as much as I can in booking air they will be happy with.

Here are my top tips:

1) Check Southwest.com to see if they service your area. If so, see what their flight schedules and prices look like. Even if they aren't currently booking for your dates, you can still get a good idea of what Southwest offers.

2) Compare that to what you find on Kayak.com. Kayak doesn't sell airfare; they just help you compare fares from those that do sell it. They cover nearly every major airline except Southwest. The results filter allows you to easily adjust your arrival and departure times, dates, alternate airports, and more so that you can tweak the results to exactly fit your needs.

3) Once you've found flights that you like, GO TO THE AIRLINE'S OWN WEBSITE to book the flights. You'll avoid booking fees and, if you find yourself in need of a real person to help with a problem down the road, you're going to have a much better shot at a good result when dealing with an airline rather than with Expedia, Travelocity, etc. That's especially true if your flight gets canceled or there is a significant delay.

4) Once you've booked, don't look back. You'll just drive yourself nuts. There's no way to know if the flights will go up or down in price, and these days the change fees are so high that there probably isn't anything you can do about a lower price anyway. Just tuck your confirmation away with your travel documents, check "air" off your list, and move on.

Yes, I can book (domestic) air through Disney as an add-on to your package - and I'll admit that every once in awhile they have a good deal, especially for groups of 10 or more, but it's rare. In the vast majority of cases, I find that Disney air is priced the same or higher (sometimes significantly higher) than what you'd pay online for the same flights. What's more, if you cancel your Disney reservation, nonrefundable air on the reservation is canceled as well and you lose that money. If you booked separately, you'd still have those air tickets to do with as you please. You might be able to pay a change fee and use them for a different trip. I'd be happy to get a price on Disney air for you, but unless they come in significantly lower than what you're finding online, book it separately. Disney will still provide Magical Express airport transfers (from MCO only!).

Speaking of Magical Express, you can get that service regardless of what airline you fly, what time of day you arrive or depart, or how you booked the air. They will even provide transfers for international flights. (You just have to claim your bags and get through customs first.) Disney's optional insurance coverage also covers most air - even if you booked the air yourself! Affordable Disney members can contact me if they'd like to see a PDF copy of their insurance policy.

Finally, be sure to stay on top of the current rules and regulations regarding luggage and other details:

Current list of baggage fees for most airlines.
Current TSA list of what you can pack.

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Beth, our travel agent, writes about booking hotels off Disney property:

"There was a time when I booked a LOT of Disney World vacations for people using non-Disney hotels. That was before Disney offered free airport transfers, Extra Magic Hours, dining options, and packages that made sense. Those perks cannot be overlooked. At least one of them (probably several) can go a very long way towards providing you with a vacation more comfortable and convenient than any non-Disney hotel could. And if you plan ahead then you've got an excellent shot at a promotional discount for most times of the year.

There are, however, times when you can't plan ahead. There are other times that there isn't a promotional offer for your dates, or nothing affordable is available under the promotional offer. For those times, it makes plenty of sense to look at hotels that aren't owned and operated by Disney - particularly true if you don't need airport transfers and aren't interested in a dining plan.

What you need to keep in mind, though, is that a wide-angle camera lens and a creative hotel staff can make a real dump look like pure luxury online. I read an article recently posted in MSNBC.com's family travel section. They were suggesting six hotels in the Kissimmee area as non-Disney alternatives. Two of them I've never seen and two of them I often send people to myself. The other two, though, I was shocked to see listed. In fact, I list one of them among the worst hotels I've ever checked out! It's true that online it looks nice enough. The location is pretty good, it has a separate check-in desk for kids, and it has a name that makes it sound like Mickey himself probably vacations there. I was shown two rooms there, though, that I wouldn't have sent clients on the tightest budgets to. The carpets were so dirty they were sticky. The small refrigerators had mildew in them, and I'm pretty sure the microwaves has never been cleaned. I'd have been afraid to take a shower without flip-flops on my feet. Ick!

I actually stayed at a different hotel once (not on the MSNBC list) that looked fabulous online... bedroom, living room, 'full' kitchen, manager's reception with beer, wine and hors d'oeuvres - nice! The pictures online were lovely. The actual units didn't look anything like the photos online. Well, they sort of did in that the layout was the same. The furniture we had, though, was stained and worn and falling apart. The bedding was dirty as were the towels. The little electric burner in our kitchen didn't work, and it was colder in the room than in the frig. There was no beer at the manager's reception; only a big jug of cheap red wine... which went well with the basket full of popcorn, the only food offered. The pool wasn't heated, but it was so dirty my daughter didn't want to go in anyway. BIG disappointment. Great location and a nice price, but I won't be going back.

My point is that you need to do some homework if you're going to stay offsite - or at least talk with someone that's stayed in the place you're considering. Forget the online photos. Check out TripAdvisor.com or WeJustGotBack.com to see if there are recent reviews. Keep in mind that people tend to complain more than say nice things so you can't assume no nice comments means everything is bad. Do, however, consider the types of things being said. Are they things that you'd never notice, or things that would drive you nuts?

If you need to stay offsite I can get you into rooms from about $32 a night including tax - but I wouldn't recommend those places. You really don't start getting into the moderately acceptable ones below $50-60 a night. Most times of the year $75 + tax will get you into something not too bad at all, and $100-120 will get you something pretty decent. There are exceptions, of course, but that's sort of a good scale to follow. Beware of places that are selling super-cheap. There's probably a reason for it, and you need to figure out what that reason is before you book."

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Beth, our travel agent, writes about tipping on the Disney Dining Plan:

Everyone that's ever asked me about the basic dining plan knows how much I love it. While it's not the least expensive way to eat at Disney, it's a real bargain if you are planning to do a character meal or full-service meal once a day for most of your stay - especially if you have children ages 3-9. You never have that little voice in your head telling you to order chicken or pasta when you really want prime rib (because it's all covered by the plan) and you're prepaying most of your food costs so you know in advance exactly what you're spending on food... or do you?

I had a very interesting discussion with a man yesterday who told me of a family group that just returned from Disney World. They had a great time, and for the most part they loved the dining plan. What they didn't count on, though, was the gratuities. They were totally aware that gratuities were no longer included in the plan, and they understood that for parties of 6 or more 18% would automatically be added on, but in their minds they were budgeting 18% of the cost of the dining plan rather than 18% of the retail value of the food they ordered.

This is a little detail that cannot be stressed enough: the gratuity is figured on the total of the bill as if you were paying out of pocket for everything you ordered. Now, if you're NOT a group of six or more, you can choose to leave less than 18% just like you can when you dine out anywhere else. If, however, you are dining with six or more that gratuity is going to be charged directly to your room.

So, let's say your family of two adults and two teens heads out to Le Cellier for a nice steak dinner, a meal that takes one table-service credit each. To keep things simple, we'll say you all skip the appetizers since they aren't included, and you all decide to order the same entree and dessert: the filet mignon ($34.99) and the crème brulee ($6.99). You also each order Diet Coke (to cancel out the calories of the dessert) for $2.95 each. That's a total of $44.93 per person plus tax (another $2.92) and you're thrilled with your decision to spend $37.95 per person per night on your basic dining plan because you've spent more than that on just one meal! And then you realize you still have to pay a tip. A 15% gratuity is $26.96 - ouch! Of course, no one is going to MAKE you leave 15%, but you know that (or more) is what's customary for good service these days.

Now, let's say that your family is dining with your sister's family of four. You're now a party of 8 so the gratuity is going to be billed to your room automatically, and it's billed at 18%. You're going to see a charge of $32.35 on your room bill at the end of the trip. If you ate like this every day for 7 days, the bill for gratuities at the end of the stay would be over $226!!! Didn't see THAT coming, did you?

I'm not trying to say you should avoid the dining plan OR that you should eat pasta for every meal. I'm just saying that you need to understand in advance what to expect with these gratuities so you're not blind-sided. Those gratuities apply even if you're on the FREE dining offer, so plan for them. And if you've upgraded to deluxe dining then you REALLY need to think ahead because there's more of a tendency to eat 2-3 meals a day in the priciest places.

By the way, if the gratuity thing is really an issue for you, you CAN find places that offer entrees for under $15. Also, gratuities are included when you use your credits for Grand Gathering events, dinner shows, room service, or pizza delivery (all of which take 2 table-service credits).

Drop me a note if you need links to menus and/or tips for getting the most from your dining plan.

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Beth, our travel agent, shares her thoughts on cruising:

"All of a sudden I'm being bombarded by requests for 'great deals on a summer cruise.' I've written many, many times about what a great vacation value cruising is. It seems that more people are finally willing to give it a chance. Bravo! The thing is, they're waiting too long to book.

Gone are the days when you can call up the cruise line a week before sailing and snag a cabin for your family at bargain basement prices. OK, maybe not completely gone, but certainly very rare. The fact is, the cruise lines can't build ships fast enough to keep up with demand. That's especially true of the super liners. They're huge, but the demand far exceeds capacity.

Think about it... There are currently only three of those ships that feature surfing onboard. Of their 1,817 cabins, about 20 of them sleep 6 or more. Those tend to book more than a year in advance, right when the sailings are first released. Well over half of the cabins hold only two passengers. Given that these are the coolest ships at sea, how long do you suppose those triple and quad cabins for June and July itineraries last? Not long!

My point is that while the ships are really big and have lots of cabins, there aren't as many as you'd think that can accommodate a family. Those that can sell early, especially over times when schools tend to be on break. The tropical itineraries sell earlier than the Alaskan, European or other options as well. So while there are some amazing short-notice cruise deals to be had this summer, they tend to be on non-Caribbean itineraries, for cruises of 7 nights or longer, and on cabins that only sleep two people.

NOW is the time to be booking your family cruise for next summer as well as for Thanksgiving and Christmas '09. For Disney cruises, which book up even earlier, I have a waiting list for 2010 sailings. Yes, seriously! You'll get the best pricing, the best choice of cabins, the best shot at free upgrades, and more if you book early. Your deposit will be refundable, so you really have nothing to risk. If you can't do it now, then watch for the World's Largest Cruise Night in October. It only lasts one day, though, so you have to know exactly what you want and have that deposit ready because we'll have to put it in at the time of booking to secure the promotional offers for that day.

If you've got flexibility and there are just two of you, then by all means check with me about 90 days before you want to travel and I'll set you up with a bargain. If there are three or more of you, though, and you want just one cabin don't wait or you may miss out entirely."

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Beth, our travel agent, writes about the travel agent business:

"About once a month someone tells me they've been thinking about becoming a travel agent. My response is always the same: Why?

Don't get me wrong. I love my job, and the fact that I specialize in cruising, Disney, and luxury properties - products that rarely produce unhappy customers - makes it even better. I've been in the industry for 23 years now (with just brief breaks from time to time), and I wouldn't still be doing it if I didn't find it both enjoyable AND profitable enough to put food on the table. As a divorced mom, I also find that being self-employed allows me the flexibility I need to get everything done. I'm a lucky woman!

Being a travel agent does not, however, provide one with the glamorous and exciting life that many people seem to envision. At least 75% of the people that tell me they are considering being a travel agent do so after hearing about YTB. They are enticed by the prospect of not only earning money by selling friends and family travel, but also getting very low priced - or even free - travel opportunities for themselves. They all seem to have visions of putting in a few hours a week and, in return, earning some extra pocket money AND taking their family on a super-cheap cruise vacation next summer. What's not to love??!!

But lets look at YTB a little more closely. According to their website, 99.65% of their representatives earned an average of less than $1900 per year. 80.92% earned nothing at all. The average annual income of all reps was $299.95, and the median income was $97. Now, you need to earn at least $5000 a year and work a verifiable 20 hours a week to get an IATAN card, considered the industry's leading type of identification identification and the ONLY way to qualify for many of the low-cost agent trips (called 'fam' trips, short for 'familiarization'). Under half a percent of all YTB reps earned that card - and every single one of them worked an average of 40 hours a week or more. Hmmmm.... Not exactly the picture that your neighbor was painting for you when trying to sign you up, huh?

I'm only using YTB because it's the organization I hear the most about from clients, but there are several of them out there and the story is always the same. Folks, it's a great job to have, but it's a job like any other. To be successful it takes years to build the business, and a LOT of hard work. I usually put in seven days a week and average about 60-70 hours. It's commissioned sales and you don't get paid until the clients travel and the agency receives the check (and takes their cut off the top) so I never know from one month to the next how much I'm going to make until I submit a commission request. About 25% of every check is immediately set aside for the IRS. (You get to be VERY good at money management!)

And as for all those great travel opportunities, the last discount on airfare I got was in 1992. I do get plenty of hotel discounts, but the rate is typically half off the full rack rate. Sometimes the AAA or promotional rate is better. I had a shot at a free week for two in Tuscany last summer with Adventures by Disney... but it didn't include the airfare (over $3000), and gratuities and spending money were also additional. Just as well since I couldn't take a week off anyway. In fact, I pretty much never go anywhere that doesn't have internet access, and my laptop is the first piece of luggage I pack. Walking away from email access for a week or more is the kiss of death in this business!

Like I said, please don't misunderstand. I have dabbled in other industries and I always come back to travel. It's what I love, and I'm going to keep doing it. I'm good at it, I know my products, and I'm confident that I can help people plan great vacations. Maybe you can be good at it, too.

Being a home-based travel agent might be the answer to your prayers. You need to approach it as a real job, though. Set aside a dedicated part of your home as office space. Be prepared to put in 20+ hours a week if you're serious about it, and don't expect to make more than a few hundred dollars the first six months. Sign up for every industry publication and read them cover to cover religiously. Take every online training course you can, and then choose just a few things to specialize in. (No travel agent can be really good at selling the whole world.) Join industry organizations that give you lots of support and the chance to meet and learn from others in the business. Avoid joining groups that want you to recruit others as agents. (Read this article.) And then go for it. I, for one, think there's always room for another awesome travel agent!"

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Beth, our travel agent, explains the basics of Disney tickets:

"This may seem like very basic information to nearly everyone that reads it, and yet there still seem to be a few people around that aren't completely familiar with how Disney tickets work. I thought maybe it's time to do a simple review...

Adult tickets are needed for ages 10 and up, child tickets for ages 3-9 and NO TICKETS for children under the age of 3. They go by the age you are when you arrive.

All Disney tickets start as 'base' tickets. That is, they are good for admission to one - and only one - of the four theme parks* for each of those days. You can go to Magic Kingdom one day and Animal Kingdom the next, but not both in the same day. That's called 'park hopping' and you have to add on the 'hopper' option to be able to do that. The cost for adding hopping is $47.93 per ticket, regardless of ticket length or age of the ticket holder.

If you want to be able to enter Disney 'non-theme park' places (water parks, etc.) then you can consider adding the Water Parks Fun n' More (WPF&M) option. The cost is $53.25 per person, regardless of age or ticket length. You get one admission for each day of theme park entry in your main ticket. For instance, a 7-day ticket (base or hopper) would get you 7 days of WPF&M admissions; a 10-day park ticket would get you 10 WPF&M admissions. The admissions are good for the water parks, Pleasure Island, Disney Quest, and Wide World of Sports. You cannot hop between those places, even if you have added the park hopping option. (Hopping privileges apply only to the four theme parks.) You can come and go into the same place more than once in a day, but entering a different place will use another WPF&M admission.

All tickets expire 14 days from first use unless you pay for the No Expiration option. The price for that depends on how many days you had to START with, not how many you have left over that you want to save. It gets expensive to make longer tickets non-expiring.

Do you NEED hopping, WPF&M and/or No Expiration? Well, that depends on your situation and to get into it is a whole different topic. You can email if you have questions about your personal needs, though.

Keep in mind that tickets now have your finger scan encoded into them after first use so you cannot share your ticket with anyone else. Tickets are nonrefundable, but most can be upgraded to more high-powered tickets as long as you do so while the original ticket is still valid.

One note about ticket discounts... Yes, they exist. Florida residents, annual pass holders, and military personnel can get discounts and have (in the case of FL residents) access to some special tickets that aren't available to anyone else. If you're part of a group or convention you can also get discounted tickets. Many AAA clubs sell tickets at a small discount. Some wholesalers also sell at a discount - but be sure to use a reputable wholesaler like Affordable Disney's ticket agent.

And remember that your best shot at a promotional offer is when booking a package and they all come with tickets, so if you run out and buy discounted tickets you may have to forego a promotional package offer (or shell out to buy very expensive 1-day base tickets for everyone in order to get it). My advice is always to NOT purchase discounted tickets until you are 100% certain that there won't be a package deal out that will work for you."

* The theme parks are Animal Kingdom, Magic Kingdom, Epcot, and Disney's Hollywood Studios. The water parks, miniature and regular golf, DisneyQuest, Pleasure Island, etc. are NOT considered theme parks and require separate admission for entry.

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Beth, our travel agent, writes about buying discounted theme park tickets:

"I am frequently asked about purchasing theme park (and other) tickets at a discount. My advice is always the same: don't purchase until you're absolutely certain that a package deal isn't your better option.

Disney typically releases discounts about 8-10 weeks before the applicable period starts. In other words, if you want a January discount the applicable promotion will probably be announced in late October or early November. There are exceptions, of course, but if you're booking your January vacation in July then you probably haven't seen the best deal yet. That doesn't mean you should wait to book, but it does mean that the price is likely to drop so you'll need to watch carefully for the discounts and try to get your price changed if and when they are announced. (We save you the hassle and track reservations automatically, trying to get you those deals on the first day they are released, but we can only track reservations we make in the first place.)

These days, Disney shows a definite preference for discounting packages as opposed to room-only reservations, and ALL packages come with tickets. Also, given that you can normally only get the ever-popular dining plans with a package, even people that already have tickets will often shell out the extra cash ($64-$75 per person!) for 1-day base tickets in order to book a package with dining and/or the room discount. Annual pass discounts aren't what they used to be, so for the vast majority of people a package with room and tickets (and optional dining) is going to be the best way to go so you don't want to saddle yourself with nonrefundable park tickets until you know what the bottom line deal on a package is going to be.

Recently, though, we've seen a wave of people trying to book their vacations just weeks before they want to go. This is a bad idea for many reasons, as these folks are finding out, but sometimes it's unavoidable. If you find that the promotions have expired for your dates (or all the promotional space is gone) you could be facing the prospect of paying full rack rate on your resort room. If you can live without a dining plan it makes sense to look at non-Disney properties as well as the idea of purchasing the room and tickets separately.

Which brings us back to those discounted tickets… You cannot tell by looking at most theme park tickets how many days are left on them. Also, park tickets are not transferable; many Disney tickets even have names on them. If your finger scan doesn't match what's on the ticket you'll be asked to produce ID that matches the name on the ticket. (So no, you can't use the leftover days on your friend's ticket.) It is, therefore, critical that you purchase tickets from a reliable source. Affordable Disney's ticket agent has been around for a long time and they are great to work with. Their pricing is wonderful and I highly recommend them. (Affordable Disney members can log in and see the Walt Disney World Addendum for another tip for buying tickets at a discount from Beth.)

And when comparing prices, don't forget to compare apples to apples by ensuring tax and shipping are included in all the prices you're looking at. (That's the #1 mistake that people make when shopping around!)"

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Lisa writes about Disney dining changes:

"Hi John,

We have been lifetime members for almost 10 years and always enjoy your newsletters. For our 10th wedding anniversary the 2 of us and our 5 year old son are planning a 10 day trip to WDW in Jan 09. I made our Dinning reservations last night and wanted to update you on the following if you were not already aware. As of October 08 the Garden Grill in Epcot will no longer serve lunch (we were able to reserve for Dinner) and as of Jan 09 the Liberty Tree Tavern [in the Magic Kingdom] will no longer have character dining. Have a great Day."

Thanks, Lisa, for the update. I'm happy to hear that you are enjoying the newsletters!

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Kathy writes:

"John,

First of all, let me say just how impressed we are with your company. Second, Beth is out of this world!!! Our Disney plans are coming along. I was so overwhelmed at first, I don't know what I would have done without you guys!!"

Thank you again, Kathy, for your kind comments.

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Judy writes about her recent Walt Disney World vacation:

"Hello John,

I just wanted to take the time to thank you for your affordable website, and especially for Beth Foss' wonderful help. We returned from our family vacation at WDW last Thursday evening, and in spite of a couple of us getting sick, we had a wonderful time there.

Beth was so great about answering my questions - no matter what I asked, and always tried to get what we wanted. She really helped me feel less overwhelmed about everything and was great to work with. She is a real gem!

Thank you, too, since I had to ask you a few things awhile back, and you were very prompt about getting back with me.

I will recommend your site to all of my friends. Thank you."

Thank you, Judy, for your generous feedback. Your comments make all the work so worthwhile.

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Alain writes:

"Hi John,

I am traveling to DisneyWorld in December with my 11 year old daughter (first trip) and would like to know how many sit down restaurants I should consider making reservations at. It appears some people say reservations break up a day, while others say its nice to sit down and have a meal... What would you recommend?"

Donna and I don't eat at the full service restaurants because it forces us to build our vacation around meals. We have our car, so we can always eat off property or at our resort. Coronado Springs has the best resort food. Others love to eat at the Disney restaurants so much that they don't mind the inconvenience. You'll have to decide this one. You may just want to book a meal or two at restaurants that really appeal to you. See our Dining chapter in the book for more dining info.

"Hmm, is booking full service during the Candlelight Processional worthwhile, or should I book elsewhere if only doing one or two full service restaurants?"

If you're referring to the Candlelight Processional Dinner Package, that's one way of getting a seat. Lines are really long to see that show. We have actually waited through the performance of a whole show so we could see the next one. Not pleasant. But it is beautifully done and your daughter will really enjoy it.

"So having a seat will guarantee that we see the show and not have to wait? Is this the event about which you once wrote that a person had reserved a seat but they couldn't see because people were standing in front of their table? If I am going to reserve the combo, I want to make sure we'll both be able to see!"

The people who were blocked from seeing the fireworks were at the Rose & Crown during Epcot's Illuminations.

Here's what you need to know about the Candlelight Processional Dinner Package: Those who purchase a dinner package sit in a reserved seating area in the front of the theater in the center (behind vip's). It doesn't matter what dinner package you buy. Seating in the reserved area is first-come, first-served. So don't dawdle after your meal!

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Vickie writes:

"Hi John, just a quick question about Disney stock. My husband heard that if you own stock in Disney, you get discounts on rooms. Is there any truth to that, and if so, what are the rules? Thanks."

Disney only offers deals at Disneyland Paris to stockholders. Those who own 20 or more shares get in free, while those who hold 5-20 shares must pay a modest 30 Euro fee. (See our book for more information.)

As of 06/04/08 cost is $34 per share plus brokerage fees.

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Kim writes:

"John,

I am trying to make dining reservations that don't interfere with SpectroMagic, if possible. There is only availability at Liberty Tree at 8:50pm. Magic Kingdom is scheduled to close on this day at 11pm, so I assume that it will run twice, but I don't know. I'm not exactly sure of the parade route and I can't really place the location of Liberty Tree in Liberty Square. (We've never eaten there.) Any chance of seeing the parade from there? What about from the Crystal Palace, if that's available? Any advice would be greatly appreciated. We are traveling with friends who will be experiencing Disney for the first time. Thanks so much!"

The SpectroMagic Parade usually runs at 8 and 10 PM when the park stays open later. You'll need a window seat at the Crystal Palace to see it as it runs along Main Street; and a window seat at Liberty Tree Tavern to see it as it makes its way through Frontierland. Unfortunately, you'll only be able to see it in the distance. The best view is from the outside tables at Tony's Town Square restaurant at Town Square Exposition Hall.

Kim wrote back:

"Thanks for the quick response. I had thought about Tony's, but I was afraid that people would crowd and stand in front of the tables. Does anyone guard against that? I also have a couple other questions. I know that everything is subject to change, but do you have any idea of Fantasmic showtimes the first week of September (the park closes at 8pm most days and closes at 10pm one day and also has extra magic hours that day).

Again, I'm trying to make the best dining arrangements. So far, we have 50's Prime Time at 8:55pm on the day that the park closes at 10pm (potentially 1am with the extra magic hours) and reservations at Sci-Fi at 8:30pm on the day the park closes at 8pm ). I just want to make sure that we see Fantasmic once, even if it means changing or canceling one of the reservations. Also, we've never been to the Prime Time; is it worth it? (I mean the hassle of scheduling your day around dining reservations.) Again, thank you so much for all your input."

Here's the Disney Hollywood Studios calendar. Fantasmic runs 8:30 and 10 PM on longer nights.

Tony's outside eating area is elevated and inaccessible to those without reservations. You should be able to see the parade from the tables just fine.

We haven't personally eaten at 50's Prime Time, but many love the waitresses pretending to be mom.

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Amanda writes:

"I liked the parent swapping idea on your page for Disney parks. Are there any options or ideas for the water parks. We have a 3, 4 and 1 year old? What kind of options do we have for our 1 year old? My husband and I are not worried about the other two. They could ride some of the family rides with us. What do you recommend for that and do you even recommend water parks? We enjoy our local water park here so I know they would love that one. I am just concerned about the infant and not being able to do anything. Thanks."

My wife, Donna, and my daughter, Julie, like to visit the water parks. Donna writes:

"They do have kiddie pools at the water parks. All the raft rides, etc, will be off limits for the infant. The big pools, low end will be okay. WDW water parks are the same as others, except they are themed. The good thing about Typhoon Lagoon is that they have lots of shade for your beach blanket. I actually took a nap in the shade there when Julie and I went when I had a migraine headache. Arrive early to snag a shady spot. Florida sun DEMANDS extra strength sunscreen for the baby and kids. Take the stroller so the baby can nap there (especially in a shady spot)."

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David writes:

"Hi John,

Thanks for the news. it has been an invaluable help in preparing for our last trip.

Speaking of which, having just returned from a terrific holiday, a tip for other readers.

Beware maitre d' with forked tongue:

Having so enjoyed the fireworks at Epcot before and this being a special celebration trip (double silver wedding anniversaries) we decided to save this show until the last evening and if possible book a dinner table.

Understandably in a busy week only an early reservation was available at the Rose & Crown; but as guests we were promised would be able to stay and enjoy the show from a special area. Hmmm, after repeated requests we were allowed onto the lower deck - because it was closed for service due to the rain.

Making the best of it, we dried off the seats and all seven of us huddled under the umbrella. Five minutes later to be told the umbrella had to be folded because it was obstructing the view from the upper deck. So there we sat, too late to find anywhere else, wet and to be honest a little disappointed at such lack of sympathy - especially for 'guests' who just paid over $200 for dinner!

Keep up the good work."

Happy Anniversary! You received very poor treatment after having spent so much. If I were you, I'd contact Disney about this and see how they respond. Here's the form:

http://disney.go.com/Mail/DisneyWorld/index.html

Let me know what they say. Thanks for writing and for your encouragement.

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Carole writes:

"Hi, John,

Just returned from Disneyland Paris (will write more when jet lag is over!) but quickly wanted to update you that Tower of Terror was open when we were there, March 14-17. Actually, we were stunned how long the fastpass lines were, people were queuing up long before their fastpasses came time, and were pretty hostile about moving to make way if yours came up before theirs--now I know why!

Like I said, I'll write a bit of a review when I can. We had a fabulous time....it was quite a unique experience."

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Gary writes:

"Good day from Ottawa Canada. Our last trip to Disneyworld in Dec was a last minute couldn't refuse the deal thing with another family. Had a great time as usual but an odd thing happened at the end. One of the people who normally try to sell you tickets had bought back our remaining 2 days of magic your way base for our family of four. I was under the impression that the tickets were non transferable and did not quite understand why she wanted them but since we were boarding in 5 hours and the $80 cash was in my hand I said thanks and left. I am assuming that they being dealers had some kind of arrangement with Disney but I don't really know but am a bit curious."

I can only assume the Dealer is going to resell your tickets. Selling partly used tickets in Florida is illegal.

Pity the poor buyer of a used ticket...

Disney scans your finger to make sure your ticket matches your fingerprint each time you use your ticket. If the scan doesn't match, Disney will confiscate your ticket.

There is no way you can tell how many unused days remain on a ticket. Only Disney can verify that. If your ticket has no days left, you will have to get out of line and buy new tickets.

So only buy new tickets from reputable dealers like the ones we recommend in our book.

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A college professor writes:

"John,

A student here at our university left me with an ad for a job at the Epcot Center under the heading of Internship in Science. I have a surface mail address on the form, but am unable to render a letter of reference by e-mail. The due date is this Friday. Can you aid us in getting a letter to Epcot via e-mail? Please advise."

Here is the email address which I found under a science job posting: wdw.epcot.science.internship@disney.com.
The job was posted at http://www.fljobnetwork.com/jobs.asp?pagemode=15&jid=1190753

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Kim writes:

"John,

My husband and I just returned a few days ago from our 6th trip to Disney. This time, however, was the first time without children. Because we were there without children, we decided to take advantage of one of the tours. We did The Keys to the Kingdom tour. It was absolutely amazing.

Anyway, I thought I might give a response about 'how to get picked' by a cast member. For simple things, a cast member asking for volunteers, wearing matching shirts and being enthusiastic really helps.

As far as being picked for one of the 'dreams' (Cinderella Suite), that's really just luck, at least how it was explained to us. They use a program called a randomizer to determine winners. The dream patrol will get very specific directions to follow, for example, go to Downtown Disney and pick the person sitting on the right side of the bench in front of Once upon a Toy or go to the Nemo show in Animal Kingdom and pick the person in the 8th row, third from the left. Thought that was pretty interesting.

Anyway, thanks for the great info. We are already planning our next trip later this month (with the kids)."

Thanks, Kim. Looks like those who are chosen to stay overnight at the Castle are REALLY lucky to be at the right place at the right time!

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In issue #407 I posted an article about Disney's new Magic Connection electronic device that allows you to determine actual wait times for attractions, availability of FastPasses, etc.. The device will be able in 2009 if testing goes well, but you'll have to give Disney a refundable credit card deposit of $300 to do so.

Stephanie writes:

"This sounds interesting! I'd like to know a little more about how it works! $300 is pretty steep, even if it is refundable! I don't use credit cards, just an ATM card, and putting a $300 charge on there could cause problems. My credit union will usually put a freeze on the account if an unusually high charge comes up. That could lead to a disastrous vacation."

Thanks for writing, Stephanie. We're still waiting for Disney to release more details.

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A member writes:

"John,

I am a life member of Affordable Disney. I would like my daughter, husband and new granddaughter to be Grand Marshals in one of the WDW parades. Or better yet sleep in Cinderella’s Castle. We have reservations in September 2008. It is a surprise. Do you have any contacts or people I can get in touch with. I would appreciate any suggestions?"

Looks like it depends on the whim of castmembers who are looking for visitors who fit a certain profile. The best tip we can give you is to wear Disney shirts and mouseears and show a lot of enthusiasm when you enter and make your way through the park.

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A subscriber writes:

"My husband and I are coming to Disney over thanksgiving for 10 days. We will be doing a lot of the Christmas things while we are there. My question is would we be able to wear our Santa & Mrs. Santa outfits, while we visit the Osborne Light Show, or something like that?

The reason why I ask is because I thought I had read somewhere that a man had been wearing a Santa hat and he had a white beard, he was approached by Disney people and asked to take the hat off and not represent himself as Santa. We like to have our photo taken in as many places as we can for our scrapbook, but we don't want to go against any rules either. thank you."

We understand that Disney does NOT allow Santa outfits in the parks. I assume the same rule applies to Downtown Disney and the resort hotels as well. Disney is probably afraid of some predator using the outfit to attract children. It also confuses the children who may see 15 different santas in one day! And - perhaps the real reason - Disney wants to have absolute control over anyone wearing a costume on their property.

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A member writes:

"We purchased your online book some time ago and now we are going to put it to good use. My family is planning on going to Disney in August. We are staying on the Disney resort. I know that the rates are cheaper during this time and just wanted to inquire about the parks and how crowded they are around this time. We are thinking of leaving around the first of the month and coming back on the 8th. Do you know if this is good time to go? Five years ago we visited Disney in May and it was ideal, but unfortunately that is not going to work for us this time. Mainly I am curious about the heat and the crowds. Any advice you could give us would be greatly appreciated. Thank you."

This year Disney's value season starts August 3. So adjust your arrival date accordingly if you can.

Crowds are pretty thick in August until the kids return to school. Days in the 90's are common. It can feel like an oven some days. We used to go in July, but the heat can at times be too much. If you can hit the parks early and return to your room by noon and then return to the parks in the evening, you will be OK. Happy planning!

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Rich writes about Disney's plans to build a Russia pavilion at Epcot:

"Russia’s continued stone walling and back door support for terrorist nations and disregard for anything but a black market buck does not make this a good fit while we have troops in areas the Russian government has helped prop up."

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Fran writes:

"Hi John,

I love your newsletter. I've used so many of your tips to help keep the cost down on the 2-3 trips I take to DisneyWorld each year. Thanks for all the great information... by the way....Beth is GREAT."

Thanks again, Fran, for your encouragement. The newsletter is a labor of love.

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Alain writes:

"Hi John,

In your ebook I read that check-in times at most Disney resorts are 3pm....I will be flying in from Canada and was wondering if it would be better for me to plan my arrival for late evening and to start my Disney vacation the next morning, or to arrive early morning at my Resort and head off to the theme parks right away (in which case, what would I do with my luggage since I am not yet checked in, and probably wouldn't until late evening????) What do you recommend? thanks."

Those checking in first get first dibs on rooms. Disney accommmodates special requests on a first come first served basis. In other words, they give out the rooms closest to the food court or the connecting rooms or the rooms on the first floor while supplies last. If you don't have any of these concerns, then don't worry about it. You can store your luggage at Guest Services for free and visit the parks if your room is not ready. Don't leave valuables or medications. Get there early and start having fun as soon as possible!

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Laurie writes:

"I just had to tell you about a small, but amazing, incident that happened during our December trip to Walt Disney World. My husband and I were just approaching the 'Walt Disney World' sign around 10 p.m. (coming in from AL) when suddenly a bright shooting star flew across the sky above the sign. I thought it was maybe my imagination but my husband immediately turned to me and asked if I had seen it. It was just the perfect beginning to our dream vacation.

My brother (a weekly WDW visitor from Tampa) said upon my telling him the story, 'See, there's no limit to Disney magic.'

Thanks for the insightful and informative newsletter."

Thank you, Laurie, for the pat on the back! Seeing a shooting star is very rare. That truly was a magical start to a Disney dream vacation!

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Carolyn writes:

"Here is a story that I wanted to share with you. My 17 year-old daughter is a senior in high school and had requested to spend her 'spring break' vacation at Walt Disney World during the holidays. We were there from December 16 - 21.

Prior to leaving home her 10-year-old dog began acting ill. This wasn't too much of a surprise since every time her dog, Bailey, saw a suitcase she would become sad and not eat for a couple days. On December 17 my daughter and I were standing in front of the Christmas tree at EPCOT waiting for the tree lighting. My husband called and said that he had taken Bailey to the vet and she was very sick. They had to put her to sleep.

Of course, this was emotionally overwhelming. We stepped back away from the crowd while my daughter cried. At that time a Disney Cast Member came and asked what was wrong and if there was anything she could do to help. Once I explained what happened she shared a story of her dog and said she understood. A few moments later the same Disney Cast Member returned with a stuffed Pluto dressed for the holidays and gave it to my daughter. I was preoccupied at the time and did not get the cast members name which I regret. I would love to let her know what a difference she made in helping to heal my daughters heart. My daughter's only comment was, 'this is why I love Disney World.'"

Thank you, Carolyn, for sharing your story with us. Many of us know how hard it is to lose a pet. Disney can be proud of the way the castmember went out of her way to make your daughter feel better.

To email WDW's Guest Services, write: wdw.guest.communications@disney.com

You can also use their online form.

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Don writes about his Christmas vacation at WDW:

"Good morning, Beth,

I just wanted to let you know that we had an absolutely delightful time with our Disney vacation! Thank you very much for all of your help in making the arrangements. Everything went as smooth as silk! Only change I would make next time would be the time of year that we visit. December 25 and 26 were difficult days in the parks for someone like me with a little discomfort in large crowds.

We recommend you and the Affordable Disney service often.

Once again, many thanks!"

Thanks again, Don, for your generous comments!

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Stacie, a lifetime member since 2005, writes:

"John,

I just wanted to thank you for all of your helpful tips on your Affordable Disney website. As you state throughout your website Beth [your travel agent] is wonderfully helpful. She has us booked for 8 days over Thanksgiving. Below are the savings we got by utilizing Beth. Originally we had booked our vacation and in the meantime Beth was watching the promotions for us. When one became available she jumped on it for us. We changed our reservation from All Star Movies to All Star Sports, but saved over $452 per room by doing so. This is the first time our families are going as a grand gathering. We are really looking forward to the wonderful memories we'll share as an extended family. Thanks to all of you."

Parties

Disney's Website Estimate

Original Booked Price

Beth's Deal

Savings from Beth's Deal

Savings from Beth vs Disney's site

2 adults
1 (11)

$1,831.49

$1,690.85

$1,238.69

$452.16

$592.80

2 adults
1 (13)
1 (9) +
dining

$3,133.24

$2,945.72

$2,493.56

$452.16

$639.68

2 adults
2 (17)+
dining

$3,391.32

$3,203.80

$2,751.64

$452.16

$639.68

* * * *

$1,356.48

$1,872.16

Thanks so much, Stacie, for your wonderful comments! As a lifetime member you're sure to get more great deals in the future!

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Marsha writes:

"Hey John

Just got back but while there we found a cocoa called Mickey's Cocoa in the Belgian White Chocolate. It was $10.95 there. Now we would like to get some more and all we can find is for $19.95 + shipping. Is there a place we can get this at close to what we payed for it there? Thanks."

I found it for $14 + shipping at mouseshoppe.com.

For Theme Park merchandise, call 407/363-6200 8:30 AM - 4:30 PM EDT.

You can email them at: wdw.mail.order@disneyworld.com

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Renea, an Affordable Disney Lifetime Member since 2001, writes:

"Hello John:

I have a dilemma maybe you can advise me on. I had a reservation at the Grand Floridian [in December] with my pass holder rate. I needed to switch weeks and lost the G.F. with the discount.

Disney was able to get the Poly with the discount for the week. I really want the G.F. though. I have been calling at least 3 times a day to see if can get the G.F. with my discount; even if it was at the beginning of our stay.

Some of the reservation people tell me the discount may go back in the system while others tell me it probably won’t go back in as a discount if someone cancels.

Do you know what the truth is? What do you think my chances are of obtaining the discount as my check in gets closer?

Thanks for your help."

My advice... Keep trying up until the last minute. Disney has been known to hold back rooms.

Renea wrote back with good news:

"I called Disney last week and their system was being upgraded so they asked me to call back in two hours. I called back within the hour and their system was up. I asked if the G.F. was available during my stay in December with my pass holder rate and to my surprise they said YES! They had the discount for the entire 9 days! I am so happy, I am spending $364.00 more, but I love the G.F. Just wanted to let you know."

I've seen it happen many times. Just keep calling and often something opens up. Have a great time, Renea!

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Alain writes:

"Hi John,

I will be purchasing my Disney admission tickets this week. I was reading the latest edition of Affordable Disney book and it says that a Hopper pass with no expiry can be used for entry at the Disney parks in California too (but not the other way around). However, [your ticket agent] cannot guarantee this to be factual. Would you be able to get me an 'official' answer because if its possible to use them at both parks, then I would most likely get the 10-day ones. Thanks"

I wrote Disneyland about this. Below is Disney's response.

"10/02/2007

Dear John,

Thank you for your e-mail to the DISNEYLAND® Resort.

WALT DISNEY WORLD® Resort single and multi-day tickets with remaining uses should be accepted at the DISNEYLAND® Resort. Please note that complimentary tickets or Annual Passes to the WALT DISNEY WORLD® Resort are not valid for admission. Regrettably, we are unable to guarantee the validity of tickets in advance by e-mail or telephone, as our Cast Members must physically see the tickets in question. Please present the tickets to a Cast Member at any Main Entrance turnstile for verification.

Again, thank you for taking the time to write. We hope you will have the opportunity to visit the DISNEYLAND® Resort soon and trust your visit will be pleasant in all regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Communications"


Alain continues:

"I am trying to decide if the price of the Water Park & Fun option is worth it...I am guessing I would spend 1 day doing [Typhoon and Blizzard] combined....and another day doing DisneyQuest, DowntownDisney, and a tour of the resorts. I will probably skip Pleasure Island as I will be with my pre-teen daughter. Are you able to tell me what the separate adult admissions are for these 'minor' parks?"

Admission to each water park, tax excluded:

1-Day = $35 (adults); $29 (children 3-9)
DisneyQuest: Adults: $38.34; $31.95 (3-9).

"Also, one thing I don't get about the WaterPark & Fun is how it works for the days. Apparently if I get a 10-day hopper with that, I get 10 [Plus Visits] for admissions to the [water parks, DisneyQuest, Pleasure Island and Wide World of Sports]. For example, lets say my itinerary is as follows:

Day 1 - Magic Kingdom
Day 2 - Epcot
Day 3 - Typhoon + Blizzard
Day 4 - MGM
Day 5 - Animal Kingdom
|Day 6 - DisneyQuest, Downtown Disney, Tour of the Resorts

What would be left on my pass, and does this itinerary make sense?"

You would use 2 days of Plus Visits on day 3 and 1 on day 6, leaving you 7 days to use later. Sure, that works.

"Because there are more major parks than minor [like Blizzard Beach and Typhoon Lagoon], I would finish using up my major park admissions faster than my [Plus Visit] days (at a ratio of 2:1). So at some point I would have used up my 10 days [at the theme parks], I would still have 5 days of [Plus Visits] remaining (but no major parks left so I would have to buy those again?). How do they keep track?"

You can make a note for yourself each time you use your tickets, but Disney can scan your tickets at any time to let you know what tickets you have left. Yes, you would have to buy more tickets to enter the major theme parks.

"So indeed, its quite a deal if someone will be going to the minor parks!"

You would pay $50 + tax to add 10 Plus Visits to the cost of your 10-day park hopper, which comes out to $5 per day to visit the water parks, DisneyQuest, Pleasure Island or Wide World of Sports for 10 days. You can also use as many Plus Visits as you wish on any day. If you can use them at least twice or you can use them on a return trip to Disney World, that is a good investment.

"How does it all tie in with staying at a resort. To use this for admission to any of the major or minor parks, the person has to show proof that they are staying at a Disney resort for at least one night? (ie., someone renting a Condo in the area wouldn't be able to use their ticket for admission?)"

Visitors to Disney's parks may stay anywhere they like, on- or off-property. However, Disney has a rule that non-Disney resort guests must have Magic Your Way tickets with the Park Hopper or Water Parks & More options to use their bus transportation, although I can't imagine a bus driver asking you for proof, at least during the busy seasons!

Alain wrote back: "Hi John, I just purchased my Disney tickets from [your ticket agent] but I was wondering if you would recommend I also buy at this time my Universal passes? I have decided to delay my vacation with my daughter to late 2009 in order to see the new Harry Potter section. Would I gain anything from buying Universal passes so much ahead of time, the way that I do with Disney?"

Universal raises their ticket prices every year to match Disney's prices. So the same savings apply.

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TJ writes about spending 8 days at Disney's Animal Kingdom Lodge:

"Hi Beth,

We arrived back home last weekend and wanted to thank you for part you played in making it such a wonderful vacation. The entire 3-week trip was wonderful, but the 8 days we spent at the Animal Kingdom Lodge was the highlight especially for me.

Arriving at the AKL, our tickets from Omar were waiting at the front desk and the room was exactly what we had requested. Savanna view with bunkbeds. The kids were thrilled! We were overlooking the Uzima Savanna in a Zebra Trail room, which was separate from the large savanna at the rear of the hotel, called the Aresha Rock Savanna. Each has its own set of different animals, although both savannas have three giraffes. The Sunset Savanna, which is closest to the construction has been closed and the animals have been temporarily removed. We were on the opposite side and did not hear any construction noise at all. We could view the one savanna from our room and then walk across the hall to an observation deck and get a view of a different savanna with different animals, so we had the best of both worlds.

FYI, the room wasn't quite perfect for our needs. All across the country we stayed in inexpensive hotel chains, but there was always a fridge and microwave and free WI-Fi internet. Not at AKL, though. There was a fridge, but no microwave, which would have been handy for re-heating the restaurant leftovers, and the high-speed internet costs an extra $10 per day! If we were planning another long stay there, I would bring in a small microwave. Other than that, it started to feel like home. The staff was wonderful, from housekeeping to lobby to the interns from Africa. We met some very interesting people and learned a little about their countries and lives back home.

Anyway, thank you so much for the effort you put in on our behalf. This was a trip which we will long remember."


Beth writes:

"TJ, thanks so much for letting me know what a great time you had. I'm really happy to hear that you enjoyed it all so much. I agree that a small microwave would be a nice touch, but I think you hit the nail on the head when you mentioned that it's an amenity common in inexpensive hotels. Those places seem to recognize that travelers on a budget also have a dining budget and might choose a hotel based on little perks like a frig and microwave.

Disney also is catching onto that concept, and within the last few years has made a small refrigerator standard in all moderate and deluxe resort rooms as well as the DVC villas and the family suites at All Star Music (where you'll also find a microwave!).

Sadly, though, they caught on rather late to the idea that many travelers these days, even those on vacation, require internet access. Wi-Fi is still scarce on Disney properties, and even high-speed internet was VERY slow to spread down to the lower-priced resorts. All of the Disney resorts do, however, now have high-speed access - but as you mentioned, it's for a price. That's very common in luxury hotels, though. (Watch out if you take a cruise... Most ships these days do offer access, but the rates can set you back hundreds of dollars on a week-long cruise and the access is both intermittent at best and slower than molasses!)

Anyway, it was wonderful to work with you. Please don't hesitate to contact me if you have future travel needs - to Disney or beyond! Thanks for your business!"

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Renea, an Affordable Disney Lifetime Member since 2001, writes:

"We are going down December 9-16, 2007. I used the codes you have on the addendum and received a pass holder rate of $275 at the Yacht Club and received the $75 dining card! Thanks so much for the tips; I love your book!"

Thanks again, Renea, for your kind comments. We are happy to have been a part of your Disney vacations for the past six years!

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Julie writes:

"do you have any advice for people visiting Disney with Epilepsy, my sister will be coming with us next year and I am bit worried which rides to avoid etc. Thank you"

For a guide which describes access for the disabled to specific theme park rides and attractions, pick up a copy of the Walt Disney World Guidebook for Guests with Disabilities at all wheelchair rental locations. You can also order the book by mail by writing to:

Walt Disney World Guest Communications
Box 10000
Lake Buena Vista, FL 32830

Jennette writes:

"Hi John and Julie!

The first I would do is let the paramedic station closest to you know of your condition. We always stay at Boardwalk and Beach Club because the Fire Station is right down the street. We fill out a medical report form that the paramedics at the fire station give to us. On it we list medical conditions, current medications and amounts, and anything else we feel is important. We then put our hotel name, room number and our check out date on the top right hand corner.

The paramedics look at these reports every time they change shifts, so if they ever get a call about either of our children, they put it in the handheld computers, and the paramedic that is on the way can look over their chart. We had to call the paramedics twice while we were in WDW this past June, and they were great.

Make sure you know how to get to Celebration Hospital from your hotel. My husband had to take my son in the car to meet us at the hospital because we were in the ambulance, and he got lost because he got directions at the last minute, and he wasn't listening because he was so concerned.

Bring medical papers, and meds with you at all times. We were sometimes out late at night, and we would miss their scheduled med time. We made an extra bottle of meds for both of our kids, and we carry them at all times. It's just an evening dose of meds, but then you don't have to leave to go back to the hotel, because you forgot them.

The first day that you get to a park, go to guest relations and let them know that you need a special guest assistance pass (you may have to prove this, that's where the last blood tests, EEG's reports and meds come in handy), and they will give you a pass to help you while you are in the parks for your entire stay. We were able to go in the fastpass lines, and then my epileptic daughter and I could wait for my husband and son to go on the rides.

Try to think about each individual ride. Rides for younger kids are usually fine. More intense rides usually have some sort of strobe lighting. Ask your neurologist if strobe lighting will cause seizures. My daughter has 2 kinds of Epilepsy, so these can sometimes bother her. The Dinosaur ride, Star Tours, and Tower of Terror are 3 that I know have strobe lights, but we still go on them, because we know when it's going to happen and we both cover her eyes.

If something should happen during a ride most of them have cameras to watch you. In SpaceShip earth, I was told by a cast member to jump out of the ride if she seized, and that the alarms would go off and the ride would stop. They would then come to me, and they can walkie talkie to the paramedics. Let a cast member know at every ride about the condition. They will tell you what to do in every situation.

Make sure that you get plenty of rest, and always bring extra food, Gatorade and stuff to keep her cool. Know her triggers. Try to anticipate that she will seize, and how you are going to react, and then she probably won't. My daughter has hundreds of seizures a day, is on lots of meds, and my son is a severe asthmatic. They both have had brain surgery, and we were in WDW within 6 weeks of surgery. Just be prepared for any and all situations.

Let your hotel front desk know that you may have to call 911. We always stay on WDW property, and we have NEVER had a problem with getting paramedics quickly. All 4 parks have paramedics at the park, so if you need one, call one. They don't charge you, and they will do a quick neuro exam to determine if you need to go to the hospital. Also, any WDW hotel can get a DR. to your room within about 4 hours for a $200.00 charge. You need to pay for this up front, and can charge it, but not room charge it, and they carry some prescriptions on them--this can really save a vacation if you're not feeling well, and don't want to go to the hospital. They will even fill out the paperwork to help you submit it to your insurance.

I hope that some of this info helps. I can think of some other stuff to help, but it may be too much for you. If you need it, please e-mail me and I will be more than happy to help you with any medical questions you may have for the WDW trip. Have fun, and don't panic. You are not alone!"

Thank you so much, Jennette, for all of your helpful information! I have received other requests over the years specifically about Epilepsy and never could find any useful information. God bless you and your family for all the care you provide for your children.

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Alain writes:

"What if I purchased a [child] ticket [for] my daughter, but the trip was postponed and on the FIRST visit she is too old for the child pass? What will they do? Thanks."

We have 2 scenarios:

A partially used ticket purchased for a child who is now a teen - Disney will upgrade the remaining days on the ticket to adult status at no extra charge. Be sure to bring your child to Guest Relations when you upgrade.

A new unused ticket purchased for a child who is now a teen - Disney will subtract what you paid for the older ticket from the price of a new adult ticket and charge you the difference.

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Cindy, a member since 2001, writes:

Hi John,

"We are going to Disney the week before Christmas! I called this morning, and was able to make a reservation for Cinderella's Table on 12-15-07; they had about 6 different times open! I asked twice to make sure that the characters were really going to be there, since we have never been able to get in on this before!

Thanks for all you do!"

Those dates fill up fast! If you plan to visit Disney over the holidays, call ASAP to reserve Cinderella's Table before they're booked out!

I'm glad you are enjoying your membership, Cindy!

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Beth, a member, writes:

"I was wondering if you do complete itinerary's for clients. Would you set up a daily schedule and eating reservations or is that up to the individuals? Do you think 7 days is enough or is 10 better. Thanks for your help."

You will need to make your own dining reservations. Use our customized tours of the theme parks to help you set up an itinerary around meals.

Longer stays allow for more days away from the parks. Remember, it's a vacation. Take time to visit the pools, shop, etc. We try to build a day off every third day into our schedule so we can recharge our batteries! Here's a sample schedule:

-- (7 days) Monday and Tuesday in the parks, Wednesday off, Thursday and Friday in the parks, Saturday off, and Sunday back in the parks for the last time.

-- (10 days) Monday and Tuesday in the parks, Wednesday off, Thursday and Friday in the parks, Saturday off, Sunday and Monday in the parks, Tuesday off, and Wednesday back in the parks for the last time.

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Doris writes:

"Hi John,

I'm planning to purchase a 10 day ticket with no expiration option. My kids are 3 yrs old and 7 yrs old. If I buy the ticket this time, does it lock in my children's age as well? We're going to WDW this June and probably use 2-3 days out of our 10 day ticket. Thanks.

P.S.

I'm a new subscriber and i find your website very informative and helpful. Again, thanks."

If your child has gotten old enough to need an adult ticket upon returning to WDW, but still has leftover days on the "child" pass you purchased for her during your last visit, she will need an "adult" ticket to enter the theme parks. Present your child's pass at any Guest Relations location, in person only, and Disney will exchange it for the required "adult" ticket at no additional charge.

Glad you are enjoying your membership!

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Stephanie writes:

"Would you happen to have a mailing or email address for Mr. Jay Rasulo, Chairman Disney Parks and Resorts office? We have recently returned from our second trip to Disney and had a rather stressful vacation that I would like to bring to his attention (I would like to go to the top to ensure that it is not just shoved to the side and ignored).

Long story short, we had booked at All Star Sports and when we arrived we were told that they had overbooked us and asked if we would we like to stay at the Polynesian instead. Of course we were happy and thought it would be wonderful, but it led to all sorts of problems for us with Magical Express Reservations, dining, room location etc.

I would like to make Disney aware of our experience so that they can make improvements for the next family that gets an 'upgrade.' Any information you could provide would be helpful."

For Disney contact information, click here.

Disney's principal executive offices are located at the following address:

The Walt Disney Company
500 South Buena Vista Street
Burbank, California 91521

Their telephone number is 818/560-1000.

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Cindi writes:

"Hi John

I have been subscribing to the Newsletter since the very beginning. I only got the subscription to be able to live all things Disney vicariously. I live in Idaho & although I've wanted to go to Disney World for a long time, I've never really thought I'd be able to with airfare so high. Guess What?? I may just be able to go in September & I'm so excited I can just barely stand myself! I've found a couple of good deals on my own, but I've also contacted Beth to see what kind of magic she can work also...one can never be toooo prepared??

I have a couple of questions for you! First of all, a couple of the deals I've found do not include dining packages, and 1 does. If we opt for not getting the dining plan (I believe you have to book thru Disney to get it), what should I budget for as far as food goes? I was thinking $50 per person per day, but have been told that would be in a fairy tale! There will be 10 of us....6 adults & 4 children ages 5, 9 & two 12 yr old twin girls. It's always been my dream to be able to take my grandchildren to Disney World...boy am I excited. Another question...is it generally cheaper to fly on a Sunday or Monday? Thus far I have scheduled for Mon-Sat (Sept 17 - 22 2007) I have to turn in my vacation request pretty soon, so I can only be flexible till then!

Gosh, I'm soo excited. I know I have more questions, but I'll be going thru the info online with a fine tooth comb....so I'll probably be able to find most of my other questions there. Thank you so much for letting me live vicariously thru you and all the other members who have written in. Perhaps I'll be able to send my own travelogue in!!"

Beth can book your Disney vacation with or without dining. I see on your reservation form that you are going in September so you get free dining. Without free dining, we spend about $25 per adult. Our children are now adults, but figure $10 per child under 10. How do we spend so little? On most days we bring our own snacks (that we purchased at home) and bottles of water in our backpacks into the parks. For lunch we buy a soda and have our snacks; we eat breakfast and dinner at the food courts. This strategy allows us to dine now and then in a full service restaurant and not break the bank. It all depends on where you eat and what you buy. (See our "Affordable Dining" chapter in the book for recommendations.)

Flying Mon-Thurs may be cheaper since weekends are busier.

I can feel your excitement! We would love to publish your trip report. Thanks for being with us since the beginning. We're rapidly approaching our 400th newsletter. That's a lot of news, deals and stories over the years!

Have a safe and fun vacation!

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Sue writes:

"We’ve just returned from Orlando and visited most of the Disney attractions there. I bought my granddaughter some Mickey Crocs and they had some little charms that you could purchase and stick on the top of the shoes. We bought four or five and she lost them on our long flight home. She is crushed and wants to have me buy some new ones now that we’ve returned from Orlando. Can you please tell me where I can find these to purchase on the web site because I simply cannot even find that you have Mickey crocs available on line. Help, this is a major issue in our house!!"

For Disney Theme Park merchandise, call 407/363-6200 8:30 AM - 4:30 PM EDT.

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Coleen writes:

"John:

Here's a quick overview of what happened to me after my recent DisneyWorld visit. I'm not sure how it can help prevent this from happening to other guests. Pop Century has a security person investigating this.

Stayed at Pop Century 3/21-3/24. We used the in room laptop computer connection, costing $9.95 per day. I checked email on that connection and also logged into my ebay account to check an item I was bidding on.

I used my Chase Bank Disney Visa to pay for the room, and also on 2 purchases at the World of Disney store at Downtown Disney.

On Monday 3/26, I got an email from ebay stating I had changed my ebay password and email address, and that the changes were made from IP address 83.229.122.28. I made NO changes to my ebay account, therefore someone had stolen my password and login info and changed it. That IP address is in Nigeria. They changed my address for my ebay account to an address in the UK. Fortunately, I entered "live help" with ebay, corresponded with an ebay account representative, gave him enough information that only I knew, and he changed everything on my account to my own preferences.

While I was on the computer with ebay, Chase Bank called and said they had denied 9 of 10 charges on my Disney Visa that day, due to excessive usage that was unlike my normal usage. I ONLY used that Visa at Disney World during the 3/21-3/24 trip, and the people trying to charge were charging in California, Wisconsin, 1-800flowers, so Chase KNEW it wasn't me. They canceled the card and issued a new one, and will be investigating the bogus charges.

However, I will NOT be using credit cards or internet at Disney ever again! We normally stay at All Star Music and never have a problem. From now on I will pay cash and refuse to hold the room with a credit card except through AAA. Once burned... My sister and my daughter also used the internet connection, checked their bank accounts online, both accounts were compromised and had unauthorized charges days after we checked out. The one lady with us who did not use the internet or her charge cards at the resort had no problems at all.

P. S. They didn't get my bank info, but my sister and daughter had NSF fees due to all the charges the thieves were sending through. Ebay and Chase gave me excellent customer service. I will let you know the outcome of all of this. Chase is also investigating."

Coleen, This is very disturbing news. I have two questions that perhaps one of our readers who is well versed in computer security could answer:

1. Can a firewall on our laptop protect us from cyber thieves? (I have one and have never had a problem in all my years online.)

2. If we use a wireless connection, will connecting through a security-enabled wireless network protect us? (I only use my security-enable network connection since Linksys warns me that information processed through an unsecured wireless connection can be seen by others.)

If someone would like to address these issues, please email me at johngross@affordabledisney.com and I'll post your comments in the newsletter. Thanks.

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Jeanee writes:

"Hi there,

My Fiance and I are looking to sneak away to Disney to get married. Kinda like a Vegas thing. Is there a way to do it cheap with no guests, just him and I? Thanks."

Sneaking away to get married is not the best way to go about making such a serious and lifelong commitment. The support of family and friends right from the start is crucial to making your marriage a success. That said...

The cheapest way is to have a non-Disney wedding and have your honeymoon at Walt Disney World. We have created six themed honeymoon vacations that include five nights at a Disney Resort, tickets and meals starting at $1,300.

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Angela writes:

"John,

I am a lifetime member of your website now. However, I had already booked our vacation with another travel agent before finding your website. I still thought I would write and let you know about our vacation.

We had quite an adventure. We were in Magic Kingdom late on our first night at WDW and my 3 year old fell and broke his arm in the Winnie the Pooh Play Area. It was his first trip to WDW. So our week was not starting off very good. Then every member of our family, including the 3 year old with a broke arm, caught the stomach virus on different days. We did not have a single day on our vacation when our whole family felt 100%. On the way home, my parents who had joined us for vacation, caught the stomach virus. My father was very ill and had to be hospitalized for 2 days.

In spite of everything, we still had a wonderful time and we can't wait to go back. I am writing to see if you think that WDW would do a little something special for my 3 year old. I just hate that his first trip to see Mickey Mouse was not very 'magical' at all. I thought maybe Mickey could send him a little note or something. What do you think? Thanks for your time."

Angela, I'm really sorry to hear that you were all ill at WDW and you son broke his arm! I've been sick myself and it wasn't pleasant. My son had pneumonia on one vacation and I spent a day at the hospital with him! Thank God he recovered quickly.

Yes, you should contact Disney and ask them what they could do to make your child - and you too! - feel better about the trip. Click here for Disney contact info.

BTW, the letter you sent me is excellent. Use it. Let me know how they respond.

Cindy, one of our subscribers, wrote in response to Angela's letter:

"I am an avid reader of your newsletter. I am writing in respond to the mother who wrote in about her latest Disney trip and her child's broken arm and stomach flu. My husband, daughter and I are headed to Disney a week from tomorrow. I would be more than happy to send her child something from 'Mickey' to help brighten his day. Please feel free to forward my email address (and/or this email to this writer). If we can help spread 'the magic,' we'd be happy to."

>> I forwarded Cindy's message to Angela and Cindy sent us this note:

"I did get in touch with Angela and got her mailing address. We sent her son a package of goodies from Mickey and friends apologizing for his broken arm and asking him to come to Disney World again to have some fun. We were able to find a nice padded Mickey Mouse envelope at the post office, so it really looked like it was from Mickey. Angela said his face was priceless when he got it. We also sent a postcard from Mickey, but she has yet to receive that.

My husband and I had a great time spreading the Disney magic and it was wonderful to hear that it made Grayson's day.

I had also shared with Angela that we received some bad news while in Disney and she offered to add us to her prayer list. It just goes to show that Disney fanatics are just very warm, giving people. Thanks for making the connection."

>> Thanks again, Cindy, for sharing the love!

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Cynthia writes:

"Dear John,

I've been an affordable Disney reader [and member] for a few years now, and would like you to know how much I enjoy leaning back, propping up my feet, and taking a Disney break!

We are avid lovers of WDW and have been five times since 1992; the latest trip in 2005. I know that isn't much by some standards, but each trip has been longingly saved for; and lovingly savored through photos and video, as well as, reminiscing at family dinners and holidays; keeping the "magic" alive. :)

We know it will be another few years or so before going back because we have two in college right now; a freshman and a sophomore. In the mean time, we'll keep enjoying the affordable Disney updates and dreaming about our next magical trip.

Thanks so much for providing such great information and fun for our family.

God bless, Cynthia"

Thanks again, Cynthia, for your generous comments. You make all the work so worthwhile.

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Angela writes about her land and sea vacation:

"We were approached by the Dream Squad and named the New Official Family of the Hundred Acre Wood. I was disappointed it wasn't a free vacation, but it was still neat. My daughter doesn't even like Pooh!

I also have a tip I can pass on. The Land/Sea packages include 7 day park hopper tickets. However, we only used 3 days. We paid about $90 extra per 7 day ticket to upgrade the tickets to no expiration date. We asked what the price of one ticket would be out right and was told they would be about $240. No, telling how much they would be in a couple of years!" 

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Look Out for Check Scams on the 'Net

"Counterfeit check scam artists respond to people who have posted items for sale on legitimate Web sites such as eBay and Craigslist. Then they offer to buy an item and send a certified check for more than the purchase price. The seller is asked to deposit the check and wire back the difference. Consumers who cash the check and wire the money find out later that the check was fake."

Do not cash the check. Call the bank and have them verify that the check is real. If you take the check to your bank, see your bank manager, not the teller. (Source:  Orlando Sentinel, 04/01/07)

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Beth writes:

"Hello, I have just joined affordable disney and I am so excited for my family to be able to plan this vacation. As you mentioned in the welcome [email] there is soooo much information to read through. One question that I have, and I don't know if it is mentioned anywhere is, when is the best time of year to go to Disney to beat the crowds but also to have warm enough weather to swim? Thanks for your information, I look forward to hearing from you and being a member of the affordable disney family."

Yes, we discuss weather in our book's introduction and the seasons to visit in our accommodations chapter.

The least crowded and the most affordable time to visit is during the value season: January 1 - February 14; August 5 - October 3; November 25 - December 19.

You can swim all year round because the pools are heated. Even during the winter average daytime temps are in the 70's. However, temps can drop below 40 at night if a cold blast from Canada sweeps down to the sunshine state! Glad to have you with us!

Jennifer adds:

"I have been during February and the beginning of June and both are great. If you don't want to go to water parks, February is the way to go. It's still about 60-70 and the crowds are low. In the beginning of June there are more people but still the wait times were good as well."

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Melissa (Lifetime Member of Affordable Disney) writes:

"Can you tell me if Universal does the finger scanning at the time of admission to their parks or requires ID after the first day? My husband, myself, and our son will purchase 7 day passes, but will only be able to go for 4 days. We have friends who will be arriving the day we are leaving. Could they use our tickets for the remaining 3 days? Thanks for your help."

According to Universal:

  • Photo ID must be presented at front gate turnstile and Citywalk.
  • Signature may be required on ticket.

If your friends are caught without proper ID, Universal will confiscate their tickets and they will have to buy new ones. I wouldn't take the chance.

Red Line

Robyn writes:

"Mr. Gross:

I am particularly interested in your discounts for the Disney cruise. We want to go in June (July, too) and I wanted to see if you anticipate having discounts available for June? We have to get passports which takes about 8 weeks and I wanted to see if joining your club would provide June discounts. Thanks."

Yes, we expect deals for June and July.

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Send FREE (I)nternet Post (Cards) From Walt Disney World!

You can send free Internet post cards ("i-Cards") from our site, complete with graphics, text and music. You can choose from 18 languages and can send i-Cards to 10 people at the same time! You can even add your own photos and music! We've uploaded pictures of a theme park/beach motif that makes the service ideal for sending greetings from the parks or the beach to your family and friends! Or you may just want to use our cards to say hi to someone special while you're at home or the office. To send a free i-Card now, click here.

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Sheila writes:

"Would you have any idea where I can buy the Disney Shaped Pasta? You have such a wealth of knowledge on Disney I knew you would be the one to ask-- Thanks for all the work on the newsletters you do-Keep up the good work."

Ebay has it on auction. Examples I found:

  • Snowman Mickey Mouse and bag of pasta shaped like Mickey

  • Disney Mickey Mouse Mickeyroni and Pasta Sauce Macaroni

  • Disney Mickey Mouse Italian Tri-Color Pasta

  • Disney World Mickey Mouse Tri Color Pasta 1 lb Gift Bag

The French supermarket chain Carrefour has it, but only in France.

Disney theme parks have them. For Theme Park merchandise, call 407/363-6200 8:30 AM - 5:00 PM EDT.

Thanks again for the kind words!

Red Line

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